Voices of CRM:

October, 2010

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October 15, 2010  12:38 PM

Customer service excellence reaches the bottom line

Barney Beal Barney Beal Profile: Barney Beal

I tend to be pretty skeptical about vendor-sponsored research. For all the claims that the research firm conducts its study independently, the firm knows who's buying it and they want to get work in the future. However, the results of the

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