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Voices of CRM:

September, 2010

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September 23, 2010  1:02 PM

Benioff responds to Ellison with Chatter 2 (and a few jokes)



Posted by: Barney Beal
Benioff, CRM industry news, Ellison, Oracle, Salesforce.com

 As Marc Benioff strode to the stage at the Yerba Buena Center yesterday, many were looking forward to his response to Larry Ellison's jabs at him and his company just a few nights before. Benioff's opening line? "I come in peace." Except he didn't. Not really. Benioff had plenty of...

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September 20, 2010  5:13 PM

An early look at Oracle’s Fusion CRM applications



Posted by: Barney Beal
evaluating CRM software, Oracle Fusion CRM, PeopleSoft, Siebel

Oracle CEO Larry Ellison showed off some of his company's forthcoming Fusion Applications here at OpenWorld Sunday night and while more detail is to come with his closing keynote, we do have some idea what those applications will look and feel like. Fusion Applications will be generally...

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September 10, 2010  7:38 PM

Microsoft releases online CRM beta, targets Salesforce.com



Posted by: Barney Beal
evaluating CRM software, Microsoft CRM, SaaS CRM, Salesforce.com

[caption id="" align="alignleft" width="75" caption="Michael Park"]Michael Parks[/caption] Microsoft made the beta release of its SaaS-based CRM product available yesterday and...

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September 2, 2010  3:00 PM

Contact center satirist Greg Levin



Posted by: Barney Beal
call center agent, call center manager, contact center

Greg Levin Can the contact center...

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