Voices of CRM:

July, 2010

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July 28, 2010  7:49 PM

Google gets in the CRM game



Posted by: Barney Beal
CRM software, Google, Salesforce.com

As we all know, Google is much more than a search engine these days. It's in the mobile phone business (I recently broke down and got myself a Droid Incredible). It's in the TV business. It has its own

July 26, 2010  2:01 PM

Jill Dyché on making the business case for CRM analytics



Posted by: Barney Beal
business case, CRM analytics

Jill Dyche

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July 14, 2010  1:16 PM

What does the future hold for CRM university programs?



Posted by: Barney Beal
CRM careers, CRM training

Last week the University of Toronto launched a center for CRM excellence at its Rotman School of Management. CRM programs in higher education have a bit of a difficult history. A number have come and gone. The


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