Voices of CRM:

April, 2010


April 28, 2010  7:22 PM

Is this the end of Apex and other questions about VMforce?

Posted by: Barney Beal
Chatter, SaaS CRM market trends, SaaS vendors, Salesforce.com, VMforce

Salesforce. com and VMware got together yesterday and released some details on VMforce, their much anticipated collaboration. It left me with more questions than...

April 22, 2010  9:34 PM

Salesforce.com buys Jigsaw – experts piece together reasons and implications

Posted by: Barney Beal
SaaS CRM market trends, Salesforce.com

It was only yesterday that Salesforce.com announced its plans to buy Jigsaw, but already there are a number of varied takes on the reasons and the implication for...

April 6, 2010  2:53 PM

Richard Snow on hosted contact centers

Posted by: Barney Beal
call center software, hosted call center

Considering a hosted contact center? There are plenty of considerations for picking the right vendor. In this podcast, we discuss how to determine your key evaluation criteria when selecting a hosted call center provider. Hear tips on creating the proper RFP and crafting an airtight SLA, and find...


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