Voices of CRM:

March, 2010

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March 24, 2010  2:01 PM

Dispatch from CRM Acceleration



Posted by: Meghanbkelly
social crm, Web 2.0

Yesterday, Barney and I attended CRM Acceleration: Accelerate Sales with Social Media and CRM, a joint series of talks sponsored by BrainSell and SugarCRM at the Boston-Woburn Hilton in Woburn, Mass. Of course, being a...

March 8, 2010  3:56 PM

Altimeter’s social CRM research — open and free



Posted by: Barney Beal
social crm, Web 2.0

Ray Wang and Jeremiah Owyang at the Altimeter Group have recently published a report entitled " Social CRM: The New Rules of Relationship Management." Their new approach to research is "open research," meaning they've published it under the creative commons license and are asking the market to...


March 5, 2010  6:25 PM

Software buyers are the big winners in RightNow’s cloud services pact



Posted by: Barney Beal
licensing, RightNow, SaaS market trends

RightNow yesterday released a new standardized pricing and licensing model for its customers and a challenge to its competitors. Right now today,...


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