Voices of CRM:

February, 2010


February 25, 2010  2:07 PM

Whatever happened to SAP’s CRM OnDemand?

Posted by: Barney Beal
Oracle, SaaS CRM market trends, Salesforce.com, SAP, Software as a Service CRM and CRM on demand

SAP released a new SaaS-based BI suite yesterday. One oddity from the presentation -- it comes with a pre-built integration for Salesforce.com data. Is SAP not even...

February 2, 2010  2:48 PM

John Ragsdale on building a business case for self-service technology

Posted by: Barney Beal
contact center software, online service, self-service technology

John RagsdaleIn many ways the business case for self-service...


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