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Voices of CRM:

February, 2010

February 25, 2010 2:07 PM

Whatever happened to SAP’s CRM OnDemand?

Posted by: Barney Beal

Oracle, SaaS CRM market trends, Salesforce.com, SAP, Software as a Service CRM and CRM on demand

SAP released a new SaaS-based BI suite yesterday. One oddity from the presentation -- it comes with a pre-built integration for Salesforce.com data. Is SAP not even...

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February 2, 2010 2:48 PM

John Ragsdale on building a business case for self-service technology

Posted by: Barney Beal

contact center software, online service, self-service technology

In many ways the business case for self-service...

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About This Blog

A CRM blog for marketing, sales and call center professionals with commentary on CRM news, industry trends and CRM software products from CRM vendors. Read about CRM topics like customer service and call center strategy, sales and marketing strategy and software, SaaS CRM and data integration.

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