Voices of CRM:

January, 2010

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January 25, 2010  9:05 PM

Gartner: CRM no longer a priority… or is it?

Barney Beal Barney Beal Profile: Barney Beal

Gartner's business and technologies priority survey is out and the news is not good for CRM technology. While "attracting and retaining new customers" comes in at #5 of the top 10 business priorities, CRM software doesn't...

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January 13, 2010  6:57 PM

What should Salesforce.com spend $500 million on?

Barney Beal Barney Beal Profile: Barney Beal

There were a couple of pieces of news out of Salesforce.com this week. Today the company released Spring '10 the 30th edition of its software. Among the enhancements to the latest release are a new service and entitlements feature that allows customer service agents to track a...


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