Voices of CRM:

January, 2010

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January 25, 2010  9:05 PM

Gartner: CRM no longer a priority… or is it?



Posted by: Barney Beal
CRM strategy, evaluating CRM software, Gartner

Gartner's business and technologies priority survey is out and the news is not good for CRM technology. While "attracting and retaining new customers" comes in at #5 of the top 10 business priorities, CRM software doesn't...

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January 13, 2010  6:57 PM

What should Salesforce.com spend $500 million on?



Posted by: Barney Beal
acquisitions, SaaS CRM, Salesforce.com

There were a couple of pieces of news out of Salesforce.com this week. Today the company released Spring '10 the 30th edition of its software. Among the enhancements to the latest release are a new service and entitlements feature that allows customer service agents to track a...


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