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Voices of CRM:

January, 2010

January 25, 2010 9:05 PM

Gartner: CRM no longer a priority… or is it?

Posted by: Barney Beal

CRM strategy, evaluating CRM software, Gartner

Gartner's business and technologies priority survey is out and the news is not good for CRM technology. While "attracting and retaining new customers" comes in at #5 of the top 10 business priorities, CRM software doesn't...

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January 13, 2010 6:57 PM

What should Salesforce.com spend $500 million on?

Posted by: Barney Beal

acquisitions, SaaS CRM, Salesforce.com

There were a couple of pieces of news out of Salesforce.com this week. Today the company released Spring '10 the 30^th edition of its software. Among the enhancements to the latest release are a new service and entitlements feature that allows customer service agents to track a...

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A CRM blog for marketing, sales and call center professionals with commentary on CRM news, industry trends and CRM software products from CRM vendors. Read about CRM topics like customer service and call center strategy, sales and marketing strategy and software, SaaS CRM and data integration.

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