Posted by: Barney Beal
call center software, CRM and Web 2.0, Microsoft, Oracle, Salesforce.com, SAP, social crm
As 2009 draws to a close (thankfully), it's time, as we do every year, to look back on some of the major developments in the CRM market.
This year is not as easy as some. Gone are the heady days of CRM news, like in 2005 when all this took was throwing acquisitions, such as the