Voices of CRM:

November, 2009

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November 23, 2009  7:29 PM

Lingering questions on Dreamforce, Chatter, social networks and enterprise applications



Posted by: Barney Beal
collaboration, SaaS CRM market trends, Salesforce.com, Web 2.0 and CRM

I'm back from Dreamforce and I've have had some time to reflect on Salesforce.com's Chatter announcement (and to recover from Marc Benioff's nearly three-hour...

November 10, 2009  7:17 PM

NetSuite adds social ERP to social CRM, what’s in store for the market



Posted by: Barney Beal
NetSuite, RightNow, Salesforce.com, social crm

CRM platforms continue to get more "social" with NetSuite being the latest to integrate social media monitoring into its CRM product. The past year has seen a wave of integration and innovation with social...


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