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Voices of CRM:

October, 2009

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October 13, 2009  1:13 AM

Oracle CRM veterans offer a few innovative deployment tips



Posted by: Barney Beal
CRM implementation, Oracle, Siebel

I'm out in San Francisco for Oracle OpenWorld and found a few items of interest aside from the news that Marc Benioff is crashing the...

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October 1, 2009  9:32 PM

What does Google Wave mean for CRM?



Posted by: Barney Beal
customer service, Google, Salesforce.com, social crm

Invitations to Google Wave, the search giant's collaboration platform, went out this week. No, I didn't get one. Yes, I signed up for one. No, I don't take it personally. The Twittersphere, the Blogosphere and all those places where gadget-heads meet up to discuss the latest...

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