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Voices of CRM:

September, 2009

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September 15, 2009  10:07 PM

U.S. CIO joins DOD in backing SaaS for government



Posted by: Barney Beal
RightNow, SaaS evalutaion, SaaS implementation, Salesforce.com, vertical CRM

Vivek Kundra, the U.S. CIO, today said the federal government has created an online storefront for cloud-based applications. Apps.gov is a GSA-operated website that lets...

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September 14, 2009  8:02 PM

Are customer communities really all that helpful?



Posted by: Barney Beal
Customer communities, Gartner, online service, social crm

I'm attending the Gartner CRM Summit here in Scottsdale, Ariz. this week and Michael Maoz opened up the show with a pretty compelling keynote laying out how the way businesses interact with their customers is evolving, how...

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September 2, 2009  7:14 PM

Switching from Salesforce.com to Oracle On Demand and back again, how hard is it?



Posted by: Barney Beal
CRM integration, NetSuite, SaaS CRM, Salesforce.com

You know how those SaaS vendors say they have to continually strive to meet customer expectations because of how easy it is to just jump ship and turn their services off? It might not be all marketing hype. Just look to one of the SaaS vendors themselves. As

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