Voices of CRM:

August, 2009


August 20, 2009  2:50 PM

Natalie Petouhoff and five strategies for social media customer service

Posted by: Barney Beal
customer service, online service, social crm

Natalie PetouhoffWhile many...

August 19, 2009  3:49 PM

CRM quotes of note

Posted by: Barney Beal
social crm

Summer tends to be a bit slow in the news business when it comes to the CRM market, which gives me a bit of time to catch up on my reading, both CRM and otherwise. In addition to thoroughly enjoying Haruki...

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August 13, 2009  7:37 PM

Social-ized CRM

Posted by: Barney Beal
social crm, social networks, Twitter

If you live somewhere in the United States there's a pretty good chance a member of Congress has been in your area holding a town hall meeting. And there's a pretty good chance you heard someone screaming that President Obama's plan for national health insurance was "Socialism" or "Socialized...


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