Voices of CRM:

July, 2009

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July 27, 2009  3:16 PM

Jill Dyché on managing customer data, social media

Barney Beal Barney Beal Profile: Barney Beal

Jill DycheManaging customer data has always been a critical factor...

July 22, 2009  1:44 PM

Gartner releases CRM market share report and SAP leads, but how much does it matter?

Barney Beal Barney Beal Profile: Barney Beal

Gartner put out its estimates for the CRM market last week and SAP has the largest market share, according to the Stamford, Conn.-based research firm. So what? My general experience in covering the CRM market over the...


July 7, 2009  7:40 PM

CRM videos: Glengary Glen Ross, the social customer and ball tossers

Barney Beal Barney Beal Profile: Barney Beal

"Put the coffee down." I always loved that line, and that movie. I'm a fan of David Mamet's in fact. So, when I came across a YouTube video the other day by Wallstrip spoofing the famous Alec Baldwin scene from Glengary Glen Ross, I thought it was worth passing along. The video's been around...


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