Voices of CRM:

July, 2009

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July 27, 2009  3:16 PM

Jill Dyché on managing customer data, social media



Posted by: Barney Beal
CRM implementation, social networks

Jill DycheManaging customer data has always been a critical factor...

July 22, 2009  1:44 PM

Gartner releases CRM market share report and SAP leads, but how much does it matter?



Posted by: Barney Beal
CRM market share, innovation, Microsoft CRM, Oracle, Salesforce.com, SAP

Gartner put out its estimates for the CRM market last week and SAP has the largest market share, according to the Stamford, Conn.-based research firm. So what? My general experience in covering the CRM market over the...


July 7, 2009  7:40 PM

CRM videos: Glengary Glen Ross, the social customer and ball tossers



Posted by: Barney Beal
CRM implementation, Salesforce.com, social crm

"Put the coffee down." I always loved that line, and that movie. I'm a fan of David Mamet's in fact. So, when I came across a YouTube video the other day by Wallstrip spoofing the famous Alec Baldwin scene from Glengary Glen Ross, I thought it was worth passing along. The video's been around...


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