Voices of CRM:

April, 2009


April 30, 2009  7:05 PM

Benioff joins the software maintenance fray

Posted by: Barney Beal
Benioff, Oracle, Salesforce.com, SAP, software maintenance

April 21, 2009  3:45 PM

Brent Leary on CRM for SMBs

Posted by: Barney Beal
CRM for SMBs, CRM implementation, evaluating CRM software

TBrent Learyhe recession has companies worried about...

April 14, 2009  2:11 PM

NetSuite takes a swing at SAP with integration offering

Posted by: Barney Beal
NetSuite, SaaS. SaaS integration, SAP

You can't accuse NetSuite of backing down from a fight. A week after targeting Salesforce.com customers with its Suite Cloud Connect for Salesforce.com, NetSuite has turned its attention...

April 13, 2009  6:32 PM

Is now the time for contact center spending?

Posted by: Barney Beal
analytics, call center software, contact center

Donna Fluss is bullish on the future of contact center analytics applications. I spoke with the president of DMG Consulting last week about her recent report, which identifies two new markets in contact center technology -- customer experience analytics (CEA) and desktop analytics (DA). Fluss...

April 7, 2009  11:59 AM

Salesforce.com gives away free mobile app

Posted by: Barney Beal
iphone, Mobile CRM, SaaS vendors

In London for its annual Cloudforce event, Salesforce.com was in a giving mood today. Salesforce is offering a scaled-down version of its mobile application free to its customers. While customers running the Unlimited product already receive the full Salesforce Mobile application, now customers...

April 2, 2009  5:42 PM

SearchCRM.com joins the blogging revolution

Posted by: Barney Beal
CRM news

We hear blogging is the hot new thing. Ok, so we're not that far behind the times. We've held off on hosting a blog on SearchCRM.com, but as you can now see, we are on board. Regular visitors to our podcast blog will notice that the Voices of CRM has a new home. We will continue to offer...


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