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Voices of CRM:

January, 2009

January 12, 2009 2:33 PM

Lior Arussy on the customer experience in an economic decline

Posted by: Barney Beal

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A CRM blog for marketing, sales and call center professionals with commentary on CRM news, industry trends and CRM software products from CRM vendors. Read about CRM topics like customer service and call center strategy, sales and marketing strategy and software, SaaS CRM and data integration.

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Gartner: Social media revenue soaring despite moderate user increase
IT analyst firm Gartner predicts social media companies will take in nearly $17 billion in revenue this year.
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IBM taps Varicent for its sales and performance management software
IBM continues its analytics buying spree with plans to acquire sales and performance management software company Varicent Software Inc.
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