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June 20, 2008 9:08 PM
Posted by: Barney Beal
customer loyalty, marketing management strategies
Jeanne Bliss on chief customer officers
Posted by: Barney Beal
customer loyalty, marketing management strategies
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A CRM blog for marketing, sales and call center professionals with commentary on CRM news, industry trends and CRM software products from CRM vendors. Read about CRM topics like customer service and call center strategy, sales and marketing strategy and software, SaaS CRM and data integration.
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News on CRM trends and technology
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ACCE conference honors the best workers in the call center industry
The ACCE conference celebrated its 10th anniversary with the ICMI awards dinner. Find out which companies were recognized for excellence in service.READ MORE
The ACCE conference celebrated its 10th anniversary with the ICMI awards dinner. Find out which companies were recognized for excellence in service.
SugarCon conference offers guidelines for social CRM success
SugarCRM's recent SugarCon conference in New York boasted plenty of tips and advice for organizations launching a social CRM initiative.
READ MORE
SugarCRM's recent SugarCon conference in New York boasted plenty of tips and advice for organizations launching a social CRM initiative.
READ MORE
Seeking treasure from social media tracking? Follow the customer
Social media analytics tools can help companies dig into layers of online customer data in search of business gold. But a human touch is needed, too.<...READ MORE
Social media analytics tools can help companies dig into layers of online customer data in search of business gold. But a human touch is needed, too.<...READ MORE
Railroad mainstay CSX cleans up data quality issues, launches new CRM
CSX had to get its data quality house in order before it could launch a new CRM system.
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CSX had to get its data quality house in order before it could launch a new CRM system.
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CRM analytics reveals more about customers -- maybe too much
Despite privacy and security issues, CRM platforms for analytics allow organizations to use customer data efficiently and make smarter decisions.
READ MORE
Despite privacy and security issues, CRM platforms for analytics allow organizations to use customer data efficiently and make smarter decisions.
READ MORE
CRM and call center FAQs
brought to you by SearchCRM.com
CRM analytics reveals more about customers -- maybe too much
Despite privacy and security issues, CRM platforms for analytics allow organizations to use customer data efficiently and make smarter decisions.
READ MORE
Despite privacy and security issues, CRM platforms for analytics allow organizations to use customer data efficiently and make smarter decisions.
READ MORE
Are social CRM strategists falling for Tumblr?
Tumblr's role in the typical organization's social CRM strategy is still up for debate.
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Tumblr's role in the typical organization's social CRM strategy is still up for debate.
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Application bundling becoming a force on Salesforce App Exchange
FinancialForce.com will bring more bundled services to the Salesforce App Exchange through a partnership with Jobscience and AccountAbility.
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FinancialForce.com will bring more bundled services to the Salesforce App Exchange through a partnership with Jobscience and AccountAbility.
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Gartner: Social media revenue soaring despite moderate user increase
IT analyst firm Gartner predicts social media companies will take in nearly $17 billion in revenue this year.
<...READ MORE
IT analyst firm Gartner predicts social media companies will take in nearly $17 billion in revenue this year.
<...READ MORE
IBM taps Varicent for its sales and performance management software
IBM continues its analytics buying spree with plans to acquire sales and performance management software company Varicent Software Inc.
READ MORE
IBM continues its analytics buying spree with plans to acquire sales and performance management software company Varicent Software Inc.
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