Voices of CRM:

April, 2008

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April 3, 2008  9:27 AM

iRobot on outsourcing the call center

Barney Beal Barney Beal Profile: Barney Beal

iRobot Corp., maker of the Roomba vacuum and explosives disarming robots, has moved it call center to an outsourced operation. Maryellen Abreu, director of global technical support with iRobot and Josh Ward, call center supervisor with The Jay Group discuss best practices for...

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