Register

Forgot Password

Site FAQ

Home > IT Blogs > Voices of CRM/

Voices of CRM:

September, 2007

September 21, 2007 10:12 AM

Ed Thompson on CRM and Web 2.0

Posted by: Barney Beal

Ed Thompson, vice president and distinguished analyst with Gartner Inc., shares his thoughts on the Web 2.0...

0 Comments

RSS Feed

Email a friend

About This Blog

A CRM blog for marketing, sales and call center professionals with commentary on CRM news, industry trends and CRM software products from CRM vendors. Read about CRM topics like customer service and call center strategy, sales and marketing strategy and software, SaaS CRM and data integration.

>> READ MORE ABOUT THIS BLOG

Browse This Blog’s Tags

News on CRM trends and technology

brought to you by SearchCRM.com

ACCE conference honors the best workers in the call center industry
The ACCE conference celebrated its 10th anniversary with the ICMI awards dinner. Find out which companies were recognized for excellence in service.READ MORE

SugarCon conference offers guidelines for social CRM success
SugarCRM's recent SugarCon conference in New York boasted plenty of tips and advice for organizations launching a social CRM initiative.
READ MORE

Seeking treasure from social media tracking? Follow the customer
Social media analytics tools can help companies dig into layers of online customer data in search of business gold. But a human touch is needed, too.<...READ MORE

Railroad mainstay CSX cleans up data quality issues, launches new CRM
CSX had to get its data quality house in order before it could launch a new CRM system.

READ MORE

CRM analytics reveals more about customers -- maybe too much
Despite privacy and security issues, CRM platforms for analytics allow organizations to use customer data efficiently and make smarter decisions.
READ MORE

CRM and call center FAQs

brought to you by SearchCRM.com

Are social CRM strategists falling for Tumblr?
Tumblr's role in the typical organization's social CRM strategy is still up for debate.

READ MORE

Application bundling becoming a force on Salesforce App Exchange
FinancialForce.com will bring more bundled services to the Salesforce App Exchange through a partnership with Jobscience and AccountAbility.
READ MORE

Gartner: Social media revenue soaring despite moderate user increase
IT analyst firm Gartner predicts social media companies will take in nearly $17 billion in revenue this year.
<...READ MORE

IBM taps Varicent for its sales and performance management software
IBM continues its analytics buying spree with plans to acquire sales and performance management software company Varicent Software Inc.
READ MORE

Blog Roll

Help

Subscribe to Alerts

RSS feed of Voices of CRM

Community Blog | About Us | Contact Us | FAQ | Terms of Use | DMCA Policy

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organization's IT projects - with its network of technology-specific Web sites, events and magazines.
All Rights Reserved, Copyright 1999-2013, TechTarget | Read our Privacy Policy
Questions and Answers Index 1 | Questions and Answers Index 2 | IT Topics Index 1 | IT Topics Index 2 | Blogs Index | Blogs Tags