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Voices of CRM:

March, 2007

March 21, 2007 3:52 PM

Microsoft users give CRM tips

Posted by: Barney Beal

CRM strategy, evaluating CRM software, implementation, marketing management strategies

At the Microsoft Convergence show, representatives from Cold Stone Creamery, Roland DGA and WellMark Blue Cross Blue Shield shared their advice and best practices in implementing CRM. The three practitioners represent different sides of CRM. Cold Stone Creamery's Heather Dorr is a...

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A CRM blog for marketing, sales and call center professionals with commentary on CRM news, industry trends and CRM software products from CRM vendors. Read about CRM topics like customer service and call center strategy, sales and marketing strategy and software, SaaS CRM and data integration.

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