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Voices of CRM:

September, 2006

September 20, 2006 3:15 PM

Gartner’s Scott Nelson on CRM strategy

Posted by: Barney Beal

CRM strategy, evaluating CRM software, implementation

Scott Nelson is a managing vice president with Stamford, Conn.-based Gartner, focused on CRM and its relation to other applications within the enterprise such...

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A CRM blog for marketing, sales and call center professionals with commentary on CRM news, industry trends and CRM software products from CRM vendors. Read about CRM topics like customer service and call center strategy, sales and marketing strategy and software, SaaS CRM and data integration.

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