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	<title>Windows Enterprise Desktop &#187; Dell steps beyond hardware to boost customer support and experience</title>
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		<title>Dell Windows 7 Portal Proffers Problem Fixes and Education</title>
		<link>http://itknowledgeexchange.techtarget.com/vista-enterprise-desktop/dell-windows-7-portal-proffers-problem-fixes-and-education/</link>
		<comments>http://itknowledgeexchange.techtarget.com/vista-enterprise-desktop/dell-windows-7-portal-proffers-problem-fixes-and-education/#comments</comments>
		<pubDate>Fri, 05 Aug 2011 16:43:48 +0000</pubDate>
		<dc:creator>Ed Tittel</dc:creator>
				<category><![CDATA[Dell offers Windows 7 portal]]></category>
		<category><![CDATA[Dell steps beyond hardware to boost customer support and experience]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/vista-enterprise-desktop/?p=1667</guid>
		<description><![CDATA[Yesterday, it was my great pleasure to have lunch with David Bohl and Heath Johnson, both of whom work in Dell&#8217;s eSupport operation. Amidst a bunch of other interesting topics on how Dell can get its customers to help themselves deal with PC problems, I learned that the company operates what David called &#8220;the Windows [...]]]></description>
				<content:encoded><![CDATA[<p>Yesterday, it was my great pleasure to have lunch with David Bohl and Heath Johnson, both of whom work in Dell&#8217;s eSupport operation. Amidst a bunch of other interesting topics on how Dell can get its customers to help themselves deal with PC problems, I learned that the company operates what David called &#8220;the Windows 7 portal&#8221; and which Dell labels as &#8220;<a href="http://support.dell.com/support/topics/global.aspx/support/win7_support/win7_portal?c=us&amp;l=en&amp;s=gen&amp;~ck=anavml" target="_blank">Online Windows 7 Support</a>&#8221; on its gargantuan Website.</p>
<p><img src="http://www.edtittel.com/images/win7-dell.jpg" alt="Windows 7 support pages" /></p>
<p><strong>Dell&#8217;s Windows 7 Support Pages</strong></p>
<p>I&#8217;ve just spent the last half-hour or so trolling around this site. As you&#8217;d expect, Dell leverages content available at Microsoft (Win7 is their OS, after all), including Help and How-To&#8217;s, and the MS Answers forum. but they also have developed some of their own content to help their users along as well. It appears under the heading of &#8220;Learn to Use Windows 7&#8243; and includes the following items:</p>
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<td style="font-family: arial, helvetica" width="5" valign="top"><img src="http://i.dell.com/images/global/brand/ui/secondary.gif" border="0" alt="" width="4" height="17" /></td>
<td style="font-family: arial, helvetica" width="335" align="left" valign="middle"><a class="lnk" href="http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&amp;docid=362026&amp;l=en&amp;s=gen">Perform Microsoft Windows Maintenance</a></td>
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<td style="font-family: arial, helvetica" width="5" valign="top"><img src="http://i.dell.com/images/global/brand/ui/secondary.gif" border="0" alt="" width="4" height="17" /></td>
<td style="font-family: arial, helvetica" width="335" align="left" valign="middle"><a class="lnk" href="http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&amp;docid=364028&amp;l=en&amp;s=gen" target="offdell">Copy (burn) files to a CD or DVD<span class="Apple-converted-space"> </span><img src="http://i.dell.com/images/global/brand/icons/smextlink.gif" border="0" alt="External link" width="16" height="9" /></a></td>
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</tbody>
</table>
<table border="0" cellspacing="0" cellpadding="2" width="340">
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<td style="font-family: arial, helvetica" width="5" valign="top"><img src="http://i.dell.com/images/global/brand/ui/secondary.gif" border="0" alt="" width="4" height="17" /></td>
<td style="font-family: arial, helvetica" width="335" align="left" valign="middle"><a class="lnk" href="http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&amp;docid=362088&amp;l=en&amp;s=gen" target="offdell">Use Windows Media Player<img src="http://i.dell.com/images/global/brand/icons/smextlink.gif" border="0" alt="External link" width="16" height="9" /></a></td>
</tr>
</tbody>
</table>
<table border="0" cellspacing="0" cellpadding="2" width="340">
<tbody>
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<td style="font-family: arial, helvetica" width="5" valign="top"><img src="http://i.dell.com/images/global/brand/ui/secondary.gif" border="0" alt="" width="4" height="17" /></td>
<td style="font-family: arial, helvetica" width="335" align="left" valign="middle"><a class="lnk" href="http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&amp;docid=362109&amp;l=en&amp;s=gen">Reset Windows 7 passwords</a></td>
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<table border="0" cellspacing="0" cellpadding="2" width="340">
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<td style="font-family: arial, helvetica" width="5" valign="top"><img src="http://i.dell.com/images/global/brand/ui/secondary.gif" border="0" alt="" width="4" height="17" /></td>
<td style="font-family: arial, helvetica" width="335" align="left" valign="middle"><a class="lnk" href="http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&amp;docid=364050&amp;l=en&amp;s=gen" target="offdell">Create new user accounts<span class="Apple-converted-space"> </span><img src="http://i.dell.com/images/global/brand/icons/smextlink.gif" border="0" alt="External link" width="16" height="9" /></a></td>
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<table border="0" cellspacing="0" cellpadding="2" width="340">
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<td style="font-family: arial, helvetica" width="5" valign="top"><img src="http://i.dell.com/images/global/brand/ui/secondary.gif" border="0" alt="" width="4" height="17" /></td>
<td style="font-family: arial, helvetica" width="335" align="left" valign="middle"><a class="lnk" href="http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&amp;docid=362047&amp;l=en&amp;s=gen">Change Display Settings (Resolution)</a></td>
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<table border="0" cellspacing="0" cellpadding="2" width="340">
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<td style="font-family: arial, helvetica" width="5" valign="top"><img src="http://i.dell.com/images/global/brand/ui/secondary.gif" border="0" alt="" width="4" height="17" /></td>
<td style="font-family: arial, helvetica" width="335" align="left" valign="middle"><a class="lnk" href="http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&amp;docid=364768&amp;l=en&amp;s=gen" target="offdell">Transfer files from one system to another<span class="Apple-converted-space"> </span><img src="http://i.dell.com/images/global/brand/icons/smextlink.gif" border="0" alt="External link" width="16" height="9" /></a></td>
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<table border="0" cellspacing="0" cellpadding="2" width="340">
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<td style="font-family: arial, helvetica" width="5" valign="top"><img src="http://i.dell.com/images/global/brand/ui/secondary.gif" border="0" alt="" width="4" height="17" /></td>
<td style="font-family: arial, helvetica" width="335" align="left" valign="middle"><a class="lnk" href="http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&amp;docid=364741&amp;l=en&amp;s=gen" target="offdell">Restore a Windows 7-based computer to a previous OS<img src="http://i.dell.com/images/global/brand/icons/smextlink.gif" border="0" alt="External link" width="16" height="9" /></a></td>
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<table border="0" cellspacing="0" cellpadding="2" width="340">
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<td style="font-family: arial, helvetica" width="5" valign="top"><img src="http://i.dell.com/images/global/brand/ui/secondary.gif" border="0" alt="" width="4" height="17" /></td>
<td style="font-family: arial, helvetica" width="335" align="left" valign="middle"><a class="lnk" href="http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&amp;docid=760EB2DE4B8A256FE040AE0AB8E13A5B&amp;l=en&amp;s=gen">XP Compatibility Mode and Virtual PC</a></td>
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</table>
<table border="0" cellspacing="0" cellpadding="2" width="340">
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<td style="font-family: arial, helvetica" width="5" valign="top"><img src="http://i.dell.com/images/global/brand/ui/secondary.gif" border="0" alt="" width="4" height="17" /></td>
<td style="font-family: arial, helvetica" width="335" align="left" valign="middle"><a class="lnk" href="http://support.dell.com/support/topics/global.aspx/support/enterprise_videos/software_windows_7?c=us&amp;l=en&amp;s=gen">Windows 7 &#8220;How To&#8221; Videos</a></td>
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<p> </p>
<p> </p>
<p></span></p>
<p>There&#8217;s also a pretty comprehensive area entitled &#8220;Fix an Issue with Windows 7&#8243; that includes 5-7 entries for items under the subheads of Hardware, Windows Troubleshooting, Errors and Lockups, and Software. This is a useful collection of tips and pointers, and it&#8217;s all driven by user problem reports or requests for information. It should also be interesting to keep tabs on this site and see how it grows and evolves over time.</p>
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