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August 5, 2011 4:43 PM
Posted by: Ed Tittel
Dell offers Windows 7 portal, Dell steps beyond hardware to boost customer support and experience
Dell Windows 7 Portal Proffers Problem Fixes and Education
Posted by: Ed Tittel
Yesterday, it was my great pleasure to have lunch with David Bohl and Heath Johnson, both of whom work in Dell's eSupport operation. Amidst a bunch of other interesting topics on how Dell can get its customers to help themselves deal with PC problems, I learned that the company operates what David...




