Windows Enterprise Desktop

November 30, 2009  3:00 AM

At long last, production PC settles down

Ed Tittel Ed Tittel Profile: Ed Tittel

I may be asking for trouble, but it looks like I’ve finally gotten my production PC to settle down and behave itself. After about 13 weeks of ups and downs I’ve finally fixed all the drivers, gotten the various system components to behave, and have dealt only with very basic Windows and Internet Explorer issues for the past four weeks. Here’s what the weekly view from Reliability Monitor looks like for my primary production PC, all the way back to the original RTM install.

Reliabililty Index Finally Climbs (and Stays) over 9.0

Reliabililty Index Finally Climbs (and Stays) over 9.0

The biggest secret to keeping things on an even keel has proved to be fastidious use of a test machine for installing and running new or unfamiliar software (and then, within a virtual machine until it proves to be something I actually want or need). This has kep the clutter and gunk on my production system to a minimum, where I am now running only software that I actually use to get real work done.

It could just be the benefits of a recent clean OS install and the relatively pristine registry that goes with it that’s responsible. But I’m happy to finally have a well-functioning and reliable system on which to conduct the daily grind. This sure helps me understand why so many people believe that building PCs is no longer an avocation for the faint of heart, nor for those without deep and broad Windows expertise. As I’ve shown with the reliability indexes from my Dell D620 notebook, perfect 10s are a lot easier to achieve when you keep the software simple and the build relatively limited.

Now, all I need to do is figure out why pctsSvc.exe keeps crashing on my primary test machine and I’ll have my PC troubleshooting problems more or less fixed for the time being. And just in time for the holidays…

November 29, 2009  11:09 PM

Where Windows 7 Starter Falls Down…For Me

Ed Tittel Ed Tittel Profile: Ed Tittel

OK, so I’ve been running Windows 7 Starter on a couple of netbooks and my wife’s mini-ITX Core 2 Duo system for a couple of months now. And while I still like this OS, especially for its slim footprint and modest profile, I’ve discovered a few things I don’t like about it as well — enough so, in fact, that I want to share these items with you, in case you’re thinking about using this OS on a netbook or low-powered PC for yourself or a loved one.

To be fair and positive, Windows 7 Starter is what is says it is: a minimal, low-capability version of the Windows operating system. That said, in working with it on my various systems at home and at work, I’ve found myself wishing for things that it can’t provide. These include the following:

  • Remote Desktop access: Windows 7 starter doesn’t support RDP so you can’t remote into a machine running this OS from another machine on the same (or a different) network. Alas, because that’s my preferred method to manage other machines on my network and requires MBWA (management by walking around) instead, I don’t like this as much as I could.
  • Memory restrictions: I’m not sure if it’s the MSI mini-ITX motherboard I’m using or some combination of that hardware and the Windows 7 Starter OS, but even though I have 4 GB of RAM installed in my wife’s SFF PC, the OS reports that indeed 4 GB is installed, but that only 2 GB is usable. Everything I can find on Windows 7 Starter says it supports 4 GB RAM, but not on this setup. Of course, all the system requirements say that hardware configurations for Windows 7 pre-installed max out at 1 GB RAM (and I happily run 2 GB on both my Dell Mini 9 and Asus 1000HE). Go figure!
  • No DVD playback built in: Sure, you can buy a decent DVD player on the cheap (or find something Open Source for free that works with Windows 7) but it always surprises me each and every time I try to play back a DVD on Windows 7 Starter and get the word that I can’t get there from here.

For me, of course, lack of remote management/access is the real killer and explains why I’ll be upgrading Dina’s system to Windows Home Premium as soon as I find some time (probably over the Christmas holidays). If you can live with those limitations, though, you’ll  find it pretty workable indeed.

PS: My son likes to play games on any free computer he can find these days (he’ll be six in February, so his appetite is still pretty tame). We also just ran into a problem with a cheapo game we got for him at half-price books on Friday: it would have required Windows XP Mode to work on her machine. And of course, Windows XP mode only runs on Windows 7 Professional, Ultimate, and Enterprise. I can’t really count that against Windows 7 Starter, since it never promised anything close to meaningful VM support in the first place.

November 25, 2009  5:58 PM

Windows 8 Foreshadowing Now Underway

Ed Tittel Ed Tittel Profile: Ed Tittel

A number of publications have picked up on the fact that Microsoft displayed more than one slide at last week’s Professional Developers Conference (PDC) that showed a 2012 date for the next version of Windows Server. This suggests that the next Windows client, Windows 8, will also ship at that time. I can now verify this and even expand on it, after speaking with several sources inside the software giant. The plan is this: New versions of Windows and Windows Server will ship in lockstep every three years going forward. There won’t be major and minor versions as before, just new versions. This plan—in case it’s not obvious—is based on the success Microsoft had in delivering Windows 7 in three years, but it goes deeper than that. Most groups within Microsoft are now emulating the way the company delivered Windows 7 as well, with no promises that can’t be met and few public disclosures about features until everything is clearly established. Is this a good thing? It worked for Windows 7, of course, but then Windows 7 came on the heels of the most overhyped and over-promised Windows version ever. My guess is that in five years or so, Microsoft will also abandon this plan as it figures out that just because something worked for one product—or even one product version—doesn’t mean it’s a universal solution. But for now, this is the new plan.

Wow! Shades of the old days of central planning in the Soviet states, where everything worked around a 5-year schedule. But if we look at the timing of Windows releases since NT 4, here’s what you see

  • Windows NT: 1996 (client and server)
  • Windows 2000: 2000 (client and server)
  • Windows XP: 2001
  • Windows Server 2003: 2003
  • Windows Vista: 2006
  • Windows Server 2008: 2008
  • Windows Server 2008 R2: 2009
  • Windows 7: 2009

We sit a bit of up-and-down, or back-and-forth in release timings. I think it’s probably smart to understand this three year calendar as explaining how Microsoft wants things to be, but also to recognize that unforeseen events and issues can get in the way, and might occasionally speed things up but more probably slow them down from such a fixed interval approach.

But hey, at least we know more about what Microsoft wants to do and when to start planning for their next desktop and server OSes. If this is a newer, kinder, and more transparent Microsoft, I think I like it.

November 22, 2009  9:07 PM

OEM Install Issues Are Real and Serious

Ed Tittel Ed Tittel Profile: Ed Tittel

In the wake of my latest blog on bargain Win7 versions, I got an e-mail from a former student and regular corresponent, asking about some problems with an install from a Windows 7 OEM version. Seems that he couldn’t get the install to run correctly on his target machine, no matter what he tried. This can be a real problem because the company that builds systems that use OEM versions of Windows is supposed to provide first-line technical support for Windows on those machines. When you build your own machine and run an OEM version of the OS, you’re technically on your own hook for system support and troubleshooting.

I recommended that he start troubleshooting by running the Windows 7 Upgrade Advisor on his target machine and see what it reports. It may very well be the case that the hardware fails to meet minimum requirements, and something is impeding the usual warnings and error messages to that effect that would normally appear inside the install process itself.

Next, he might try booting from the install media (after burning an ISO if he is working from a download), or perhaps using the ultra-snazzy new (and free) Windows 7 USB DVD Download Tool. By booting from an installable image, he may be able to sidestep whatever is hampering his install difficulties in the present circumstances (assuming, of course, that the Win7UA doesn’t flag issues that need to be addressed before an install can complete, or even begin–in that case, he must first remedy those issues before trying again).

But this, alas, is the real nub of the potential problems with a quasi-legal version of Windows 7. While MS will cheerfully and thoroughly support upgrade or full retail install problems by phone or Web chat, you won’t get a peep out of them on OEM versions. That means you’ll need to turn to somebody else who knows more about Windows than you do for help instead, and hope they’ve got the time to assist you in figuring out what wrong, and how to fix it.

November 21, 2009  11:14 PM

Ed Bott Scores Again with money-saving Win7 suggestions

Ed Tittel Ed Tittel Profile: Ed Tittel

Everybody who reads this blog is probably on the clock for an IT job of some kind. But let’s face it: that means you’re probably handling systems off the clock as well, for family and friends. Everybody can benefit from money-saving tips for software, and Ed Bott has put together a real nonpareil of a blog for Windows 7 savings entitled “Seven perfectly legal ways to get Windows 7 cheap (or free).”

This blog makes passing mention of the promotions that let buyers of PCs with Vista installed qualify for free Windows 7 upgrades (as long as they purchased on or after July 1, 2009, that is). It concentrates the savings deals available in the form of upgrade offers, student/teacher discounts, and via subscriptions designed for technical professionals and developers.

Of these the best deals include:

  • Windows 7 Home Premium Upgrade Family Pack: covers up to 3 PCs for $150 or less. Killer deal. Here’s one still available at Staples ($150).
  • Buy a new PC, upgrade the old one for half off (at this rate Home Premium goes for about $50, Professional for about $100, and Ultimate for $120). Ask your retailer, and use this MS Web page if you must.
  • Students who can prove enrollment at an accredited institution qualify for a single copy of Win 7 Home Premium or Professional for a mere $30. Unbeatable. Apply at this Windows 7 Web page to see if you qualify.

Check out Ed’s blog to get all the details, and links to the deals.

November 21, 2009  10:52 PM

Windows 7 Upgrade Advisor Helpful Even Post-Upgrade

Ed Tittel Ed Tittel Profile: Ed Tittel

The obvious use for the Windows 7 Upgrade Advisor (W7UA) program is to evaluate and report on hardware running some earlier version of Windows to help professionals prepare for an upgrade to that OS. But it’s also the case that if you run the W7UA on a machine already running Windows 7, it will still identify potential issues with installed hardware or software even after the fact.

At the bottom, W7UA tells you which programs need upgrades for Win7

At the bottom, W7UA tells you which programs need upgrades for Win7

I was forcibly reminded of this the other day, when I ran the program to refresh my memory about its operation to answer a question from a student in a class I’m teaching right now. At the time, I noticed several programs that needed updates, including Acronis True Image Home (now available in a Win7-friendly 2010 version) and also Norton Internet Security (also now available in a 2010 flavor as well). The only program still showing–Alex Feinman’s handy little ISO Recorder utility–is actually also updated to version 3.1 (which supports Windows 7 and works fine on my system), but mis-reports itself as vesion 3.0 (which predated Windows 7 and didn’t support the new OS 100%).

Contrary to what you might expect, it may be worth running this tool again on systems you upgrade to Windows 7 after the upgrade is complete, just to make sure all the software is up to snuff as well.

November 16, 2009  5:13 PM

Interesting Win7 Issues with Spyware Doctor with Antivirus

Ed Tittel Ed Tittel Profile: Ed Tittel

I’m a long-time fan of PC Tool’s highly-regarded Spyware Doctor antispyware products, and have run at least one version of this product family on a like number of test and production machines for going on four years now. In the last month, I’ve had problems with their latest and greatest combined antispyware/antivirus offering (Spyware Doctor with Antivirus 2010, version to be specific) on a couple of my Windows 7 machines. To be specific, the primary service module pctsSvc.exe experiences an application crash at least once a day (my record for any one machine is 7 times in one day) with detail like this screencap from Reliability Monitor to match:

Event details for the pctsSvc.exe crash

Event details for the pctsSvc.exe crash

I’ve already switched from this product to Norton Internet Security 2010 on my primary production machine (I didn’t want to leave the machine in an uncertain state while working through this problem), but I’ve left it installed on one of my test machines and am working with PC Tools technical support to try to understand and resolve this issue.

Last Thursday, I conducted a Web chat to report my problems and ask for some advice. The support tech had me stop the Spyware Doctor run-time environment (right-click the icon in the notification area, then select ShutDown from the resulting pop-up menu), uninstall the running version of Spyware Doctor, download a fresh clean copy from their Web site, and reinstall the program. After three days with no problems I was starting to hope that my failure to halt the previous version of the app before doing the first install of the current version caused the problems, but when I logged into my test machine first thing this morning, I found the pctsSvc.exe app crash message waiting for me on that machine when I checked in.

I’ve forwarded the information to PC Tools, along with the same screen cap you see in this blog, and will be curious to see what happens next. The tech I worked with last week said they would e-mail me a copy of the Belarc Advisor, and have me install and run it, so they can examine its output to understand more about my PC. Just for grins I visited the Belarc website to download and run the free version of the Belarc Advisor on a different PC, and here’s what popped up:

The free Belarc version omits the important security stuff

The free Belarc version omits the important security stuff

It looks like a pretty informative tool, but I didn’t see anything in the output from the free version that would help me or anybody else tackle the Spyware Doctor issues, so I’m guessing the commercial version that PC Tools will send me will  provide a bunch more detail, especially on security -related matters. One big concern for many such software companies is the presence of malware that could inhibit or block correct behavior on  a PC (which I’m 99% sure is NOT true for this machine, having scanned it with Trend Micro Housecall and the Norton Security Scan and come up clean on both), while another has to be the presence of other programs, drivers, or runtime environments that interfere with the PC Tools runtime environment’s proper operation.

This promises to be an interesting and educational adventure as I work with PC Tools to figure out what’s bollixing Spyware Doctor with Antivirus on my test machine. I’ll keep you posted as things develop further.

[Note added 11/21/2009]: I never heard back from PC Tools Tech Support despite an e-mail follow-up on 11/17. I guess I’ll have to start a new trouble ticket tomorrow. Count on me to keep following up as more info becomes available. In the meantime, pctsSve.exe crashed again on 11/18 and 11/19.

November 13, 2009  6:32 PM

MS Unleashes Security Compliance Management Toolkit Series

Ed Tittel Ed Tittel Profile: Ed Tittel

On November 11, 2009, MS released version 2.51 of its Security Compliance Management Toolkit Series through the Microsoft Download Center. Though not all organizations or users will need all of the elements in this offering (a single ZIP file is available with all of the documentation and components; it’s named individual elements are also available on a one-off basis.

Here’s a screenshot of what WinZIP finds inside

All of the Security Compliance Management Toolkits are available in a single download

All of the Security Compliance Management Toolkits are available in a single download

As a quick perusal of the contents illustrates, you’ll find components that target Microsoft operating systems, including Windows XP, Vista, and 7 on the desktop side, as well as Windows Server 2003 and 2008 (including R2) on the server side. You’ll also find elements for Group Policy Objects, Office 2007, and Internet Explorer 8, as well as a general introduction and overview that explains these various items and describes their contents and capabilities.

Suffice it to say that anybody whose responsibilities touch on information security for Windows desktops, servers, or networks will probably benefit from some exposure to this collection of tools and documents — if not rolling up their sleeves and digging into one or more components on a more serious footing.

November 11, 2009  9:55 PM

Patch Tuesday, November 09

Ed Tittel Ed Tittel Profile: Ed Tittel

Here we go again: yesterday (11/10/2009) was another Patch Tuesday. This time around we see some reasonably serious critical level updates, where we find many versions of Windows affected (desktops: 2000, XP, and Vista; servers: 2003 and 2008) but no mention of either Windows 7 or Windows Server 2008 R2 (see the Windows Operating Systems and Components section of the November Security Bulletin for details). Very interesting!

Bulletin ID Rating Target Remarks
MS09-063 Critical Windows versions WSDAPI vulnerability allows remote execution
MS09-064 Critical Microsoft Windows 2000 bug in license logging server allows remote execution
MS09-065 Critical Windows versions multiple vulnerabilities in the Winodws kernel that allow remote code execution
MS09-066 Important Active Directory denial of service possibilities for AD, AD application mode, and AD Lightweight Directory Service
MS09-067 Important MS Office Excel multiple vulnerabilities could allow remode code execution when user opens specially formatted/crafted Excel file
MS09-068 Important MS Office Word privately reported vulnerability could allow remote code execution if user opens specially formatted/crafted Word file

November 9, 2009  3:28 PM

Super Windows 7 Mouse/Keyboard Shortcuts

Ed Tittel Ed Tittel Profile: Ed Tittel

Whenever Microsoft rolls out a new OS, it’s always interesting to see what kinds of shortcuts get eliminated, added, or changed in that process. From my own experience, Windows7 offers plenty of neat and usable shortcuts to help savvy users make the most of its runtime environment. Thus, for example, my personal favorite at the moment is a quick right-click on any icon in the task bar. Instead of opening the linked application (or providing a list of active windows if it’s already running) as it would with a left click, this pops up a jump list of previously accessed views, documents, or related data objects (above the line), and gives you the option to close any open Windows, unpin the app from the taskbar, or launch a new instance of the same application in its own window instead (below the line).

Above, frequently or recently accessed items, below launch unpin or close commands

Above, frequently or recently accessed items, below launch unpin or close commands

But that’s just the tip of a formidable iceberg of hidden, or at least, non-obvious shortcuts that Windows 7 makes available to it users. Here’s a list of interesting resources on this subject that you should find entertaining, if not downright useful, as you begin climbing the Windows 7 learning curve:

Shoot! I’ve even written an article/guide on this topic myself (with my frequent “partner in grime,” Justin Korelc) for As soon as that story posts, I’ll add it to this list. In the meantime, the preceding items should give you plenty to chew on and play with. Enjoy!

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