Posted by: Ed Tittel
I just read a fascinating article in the Healthcare section of InformationWeek by Ken Terry entitled “Dell Targets Healthcare with Windows 8 Tablet.” The basic premise behind the story is that because the Latitude 10 offers some key security features and a lower TCO than an iPad, it stands some chance of competing head-to-head with that favorite of Apple devices.
According to Terry, the Latitude 10 offers some interesting advantages for potential healthcare adoptions:
- It can require use of either a fingerprint or smart card reader to employ dual-factor user authentication for login and access
- It already includes built-in encryption, and will add file-level encryption in an update scheduled for Q2 2013
- The device has a “20-hour battery life, which should be attractive to clinicians who work hospital shifts that can be 12 hours or longer” (while the iPad tops out at under 14 hours of modest use). Also, the Latitude 10 includes a user-replaceable battery, so users can swap out a dead battery for a charged one if needs must (the iPad battery is not user accessible)
- The device is simpler and more manageable than an iPad, and fits into existing Windows-based healthcare IT environments (including remote management, deployment, and maintenance tools, which Dell also offers to enterprise customers) both neatly and nicely
I like all of this information, and I even buy Dell’s contention that “…few EHR [Electronic Health Records] vendors have developed iPad-native versions of their applications…” My concerns about this platform are as follows:
- The Latitude 10 includes only a dual-core Atom Z2760 1.8 GHz CPU with 2 GB RAM (not expandable) — it does run either 32-bit Windows 8 or Windows 8 Pro, however. I’m not sure that this will give healthcare professionals enough horsepower to do everything with their tablets that they might want.
- There’s no comparable cover/integrated keyboard device for the Latitude 10 like the Microsoft Type or Touch covers that both protect and extend the capabilities of these devices. [Note added 2/28/2013: In subsequent reading on bundles for corporate adoption, I've learned that Dell DOES offer an integrated cover and separate wireless keyboard for the Latitude 10. I think this successfully addresses my concerns on this issue (pricing is a little better than similar iPad offerings, in fact), and scotches this potential objection/gotcha.]
- There’s not a lot of EHR infrastructure for Windows machines yet, either, nor is there much emerging for the Windows 8 platform at the moment, either. Dell’s purported advantages do require application (and app) support to help further bolster their case.
- I don’t know anything about the planned aftermarket for the Latitude 10, so I also don’t know if there will be cases and covers available for these devices that will protect them from inevitable drops, falls, and minor abuse as they accompany medical professionals on their rounds. For the iPad, there are already plenty of options that offer everything from nicely integrated keyboards to near-invulnerability from physical abuse. Something along those lines will be essential for the Latitude 10 to compete on equal footing with the iPad. [Note added 2/28/2013: see previous note for the second item in this list, which refers to accessories available for this unit from Dell; online research indicates that a growing number of aftermarket offerings are popping up for this unit, too.]
All of this said, I find Terry’s case for the Latitude 10 as a possible healthcare tablet at least interesting, if not intriguing. I wonder if the IT and purchasing folks at any of the major healthcare providers are seriously pursuing this platform as an option…a detail that Terry’s story unfortunately fails to address. I presume the sales cycle for such a deal is underway, possibly at several providers, but methinks if any deals were done or in the offing they would have been mentioned here (or in some Dell press release somewhere).
[Note added 3/1/2013: Thanks to a shout-out to one of my Dell contacts, I've been connected to the Lat10 product manager, and am jumping through some hoops to see if I can get a review unit. I'd like to try one of these machines out to see how they behave, and hope to get one with 4GLTE WWAN capability to take them out and about with me as I drive around my local area, and make the occasional business trip. More on this as I make progress on this front...or not!]