Nov 13 2007 10:01PM GMT
Posted by: viip
IBM,
Software Quality,
Inherent Quality,
ITIL,
COBIT,
CIPS,
Sierra Systems
Excerpt from Inherent Quality Simplicity
“As far back as the days of Juran and Deming, quality products were manufactured efficiently as a result of inherent quality. So why do we all too often ignore the same in software development and systems implementation projects?” Question provided by a Director of IT and Project Management Audit. Remaining anonymous, he adds, “I believe it is due to the fact that construction and manufacturing are older professions than systems development. That said, since the beginning of time man has been developing systems of the non-computer sort, and this makes me think of a great quote by Machiavelli on risk that is so relevant to projects we often deliver. It basically says there is nothing more difficult to plan, more doubtful of success, nor more dangerous to manage than the creation of a new system, for the initiator has the enmity of all who profit by the preservation of the old institution.” Looking within the quote, one may begin to better see the present needs for policing and ethics enforcement concurrent with maturing the profession and pursuing various opportunities for innate improvement. As an example for the latter, tying administrative tasks to job performance may be a good idea; however a better idea may be to identify which administrative tasks would benefit by replacement with automation, such as a software program that would eliminate the human data gathering and processing issue, while potentially adding an autocorrecting feature which could respond in AI fashion to the decisions the software program recommends, based on the information the software program generated from the raw data and embedded knowledge—reasoning logic. Making this less extreme, even if a software program was created to gather the data and produce an informative report, the administrative task could be streamlined and replaced with a higher-purpose human task of more value to the organization that could be tied to job, department, and corporate performance.
By the early part of the twenty-first century there were already many examples of, and opportunities for, making quality more inherent or occur more inherently within the industry, within the profession, or within an organization’s products, services, or resources. InherentQuality.Com and the associated Weblog can further help you see this, and I encourage you to acquaint yourself with the related content, which, among other things, states such things as: ITILv3 and CobiT 4.1 are positive examples of industry coming together more as one to reach common grounds for higher purposes. Such efforts result in, and will progressively continue to result in, greater levels of value, excellence, and simplicity for the world, and thereby bring greater and greater joy to the world. These efforts include harmonization initiatives from many perspectives, including relative to the evolving DNA and bodies of knowledge for a profession of general practitioners and emerging specialists. As the world continues to come together, quality continues to evolve. Of course, it will take continual open-minded thinking to continually produce and implement new means. To evolve quality, we will have to think differently. Our generation can ensure progress is continually designed to enhance joy for self and others. To do this we will need to identify and study and grow on mu answers to these and other questions. Is quality inherently part of your organization’s values, your competitor’s values, and your personal values? Likely the answer in each case is yes; however, in the future this must increasingly be the case and to higher degrees. Tom Brokaw says, Three Cups of Tea is, “not only a thrilling read, it’s proof that one ordinary person, with the right combination of character and determination, really can change the world.” From an inherent quality perspective, anyone can have the right combination of character and determination to help change the world. You have the power. Please use it to benefit the world and all within. In fact, use it to grow trust inherently throughout the world, so we can become more one.
Excerpt from Inherent Quality Simplicity
I believe that if one is taking care of details, the end result will come to place by itself. Inherent Quality Simplicity provides techniques for people to manage details for success.— Garry Fong, BSc, PMP, IQA, IQSA. Garry has over thirty years of experience including eighteen years with IBM and five with GE. His prior accomplishments include being a certified ISO 9000 Internal Auditor.
Excerpt from Inherent Quality Simplicity
One means to improve quality is for development teams and test teams to gain knowledge of the business through business requirements provided by business analysts. To support this, business analysts should develop business scenarios for creation of test cases, which can either be manually executed or entered into a test suite for automated execution. Developers and testers can watch for “holes” in the business design, as they consider the business requirements using the business scenarios as a guide.— Blaine Bey, I.S.P., Sierra Systems, CIPS 2007 Volunteer of the Year.
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