Posted by: Renodis
With increasingly limited resources and time, there are many IT challenges staff face in today’s business to stay current with the fast pace of technological change. Communications and information technology can no longer be viewed as merely a utility but as a strategic asset to an organization’s goals.
Top IT Challenges in 2013
- Containing costs while delivering increasingly more complex services and providing a consistently higher level of customer service.
- Enhancing the effectiveness and efficiency of communications with customers and internal stakeholders
- Utilizing emerging technologies to improve staff productivity
- Ensuring the reliability, availability, survivability and security of all communications
- Implementing centralized administration of services.
Key Initiatives CIOs Must Consider in Transforming IT
There are several common yet key initiatives CIOs must consider in transforming IT as a strategic asset rather than a cost center or mere enabler of communications.
- Improve Collaboration
- The technology for collaboration has arrived but how do we ensure adoption and effective use?
- Explore Cloud Computing
- Most U.S. companies are looking to build hybrid clouds, capitalizing on the flexibility of cloud architectures while keeping their most sensitive or critical workloads behind their own firewalls.
- Accept and Support the Consumerization of Technology
- Consumer technology innovation is outpacing business tech innovation, and many employees are using their personal devices and applications for work because they don’t like their company-issued technology.
- Leverage Social Media
- Your customers, partners, and suppliers are talking about your company, its processes, and its products on some form of social media, whether that’s Twitter, Facebook, Foursquare, YouTube, or more specialized forums and portals. Companies need to monitor and participate in those conversations, especially with customers.
- Find the Right People
- Finding smart, skilled, talented people is not easy in any economic conditions. Some of the top skills CIO’s are looking for are enterprise content management, business intelligence and data analytics, application development, and application integration.
- Prepare for the Post PC Era
- We’re seeing a proliferation of complementary, sometimes replacement business computing devices, most of them of focused on mobility. More and more, companies are investigating desktop virtualization.
- Improve the Speed and Versatility of IT
- IT departments continually struggle to keep up with the ever changing demands of sales, marketing, product development and HR. The result for IT is simple; be nimble or be blamed for failure.
- Make IT One with the Business
- In order to have corporate relevance IT needs to be considered a strategic asset that will drive growth, profitability, and differentiation. IT can only be effective in this manner with cross department collaboration.
The bottom line? Technology is a solution-enabler. CIOs must eliminate tactical management and legacy thinking and focus on IT projects and strategy that opens new markets and drives new business. Rather than just maintain the status quo, IT needs to be a strategic differentiator to the organization, customers, and industries it serves.
Be relevant or be gone!
Mike Belmont is a respected industry expert in Telecom Management and Enterprise Account Manager at Renodis.