Posted by: Renodis
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In a recent blog post I talked about the 6 Ways IT Leaders Can Be Relevant to the Business.
- Sit at the Executive table
- Partner with leaders of the business
- Act like a problem solver and solution provider, not an order taker
- Outsource where necessary, delegate when necessary
- Run IT like a business
- Hire the right talent and hold them accountable
But now let’s take a dive into a few examples of just how IT leaders are driving results and becoming relevant to the business.
Retail company ABC wants to improve the customer experience, improve customer data gathering, and increase supply chain efficiencies. The IT organization proposed using multichannel commerce (eCommerce, POS, Supply Chain, CRM) to help increase sales, make it easy for their customers to order their products online, and reduce customer wait times when visiting their retail locations.
Financial company ABC needed to reduce downtime of network for voice and internet communication, and also needed to improve customer data security. The IT organization proposed upgrades to their network bandwidth to improve performance, increased security, implementing a disaster recovery plan to protect data, and web based applications for use at branch locations to support customer data.
Company ABC in the manufacturing industry needed to improve internal collaboration and communication, increase employee productivity, and improve internal employee knowledge of products and services. The IT organization proposed and implemented collaboration tools and web based platforms to improve customer relationship management and internal communication/productivity between employees, customers, and partners.
Company ABC in the distribution industry wanted to increase field sales, improve the customer experience, and improve productivity. The IT organization proposed using mobility and tablets in the field to deliver web based training and web based platforms for order entry, resulting in improved employee performance, increased efficiencies for order entry, and an improved customer experience.
Bringing It All Together
Supply chain, inventory processing, collaboration, web based training, GPS, mobility, improving bandwidth to improve efficiencies and network performance… Whatever your business does, systems and technology can help drive results for the business and improve the experience for customers and internal end users. But all of these things need to be tied to the overall future strategy of the business, not just a way to use technology for the sake of using technology.
This is the job of IT to work with Executive teams and stakeholders to understand their strategies, goals, desired outcomes, key challenges, and how IT can help them achieve these results.
Ryan Carter is an experienced industry expert in Telecom Management and Enterprise Account Manager at Renodis.