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April 1, 2009  2:39 PM

VoiceCon Microsoft keynote: Gurdeep Singh Pall throws desk phone in the trash



Posted by: Shamus McGillicuddy
Microsoft, Office Communications Server, Unified Communications, voicecon

Microsoft corporate vice president for unified communications Gurdeep Singh Pall essentially threw the contemporary desk phone in the proverbial trashcan today during his VoiceCon keynote, arguing that software-based communications is the way of the future. Pall compared the desk phone to the...

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April 1, 2009  2:24 PM

VoiceCon keynote: Kraft Foods UC vision includes Avaya and the iPhone



Posted by: Shamus McGillicuddy
Avaya, iphone, Unified Communications, voicecon, wireless LAN

Kraft Foods sounds like a fun place to work. During his keynote, Tom Behnke, manager of network services, global architecture and strategy for Kraft, gave VoiceCon attendees a glimpse of the future for information workers at his company. He offered details of a unified communications pilot program...

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March 23, 2009  3:37 PM

Who should drive unified communications investment in contact centers?



Posted by: Shamus McGillicuddy
Aspect, contact center, Unified Communications

Aspect, a vendor of contact center software, published a survey of 300 European organizations about their attitudes toward unified communications. It has some of the usual banal findings (85% of...

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