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Unified Communications


December 28, 2017  11:43 AM

Forecasting the future of the unified communications industry

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
ai, Amazon, Avaya, Cisco, Collaboration, Digital transformation, Microsoft, Unified Communications

New trends are reshaping the unified communications industry as organizations embrace the cloud and employees push new methods of collaboration. These trends are influencing the direction of UC vendor portfolios and introducing new technology, such as AI, into the workplace: 1. Digital...

November 21, 2017  12:34 PM

Workplace by Facebook, Amazon Chime and Walmart — too big to ignore

Luke O'Neill Luke O'Neill Profile: Luke O'Neill
Amazon, Cisco, Collaboration, Facebook, Messaging, Microsoft, Slack, Social networking, Unified Communications, Video chat, Workplace

A little more than a year ago, Facebook crashed the unified communications party. The largest social network in the world launched Workplace by Facebook, a collaborative platform...


November 17, 2017  1:13 PM

Five trends driving collaboration in the digital workforce

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Artificial intelligence, BYOA, BYOD, Collaboration, productivity, Unified Communications, Video, WebRTC

The workforce is evolving as organizations focus their efforts on digital transformation strategies. New approaches to technology are influencing employee productivity and collaboration. Five key technology trends are expected to drive the evolution of digital workforces in 2018. 1....


November 2, 2017  2:28 PM

Evaluating SBC vendors for cloud communications infrastructure

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
cloud, Cloud communications, Cloud infrastructure, IP telephony, UCaaS, Unified Communications

As more organizations move their communications infrastructure to the cloud, session border controllers must follow suit. In 2016, nearly 40% of North American business users were using some form of IP telephony, such as SIP trunking, voice over IP and cloud unified communications, according to...


October 6, 2017  9:38 AM

Preparing your organization for VR and AR technology

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
AR, augmented reality, Unified Communications, Virtual Reality

Virtual and augmented reality technologies are slowly making their way into the enterprise as new use cases emerge. Organizations looking to deploy virtual reality (VR) and augmented reality (AR) technology to create


July 31, 2017  1:09 PM

New Gartner Magic Quadrant reflects content collaboration evolution

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Accellion, BlackBerry, Box, Citrix, Collaboration, ctera, Dropbox, file sharing, Google Drive, Syncplicity, Unified Communications

Gartner has unveiled a new Magic Quadrant report for content collaboration platforms as file synchronization and sharing becomes more collaborative and workflow-centric. The report originally focused on the


July 7, 2017  10:35 AM

UCC investments propel digital transformation initiatives

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Collaboration, Digital transformation, Performance management, return on investment, ROI, UCC, Unified Communications

Many organizations are implementing digital transformation initiatives to boost productivity, cut costs and increase revenue. But how do organizations ensure the success of their digital transformation initiatives? The answer may lie in


May 31, 2017  1:41 PM

Contact-center infrastructure evolution shakes up vendor rankings

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Contact center, Gartner Magic Quadrant, Unified Communications

The contact-center infrastructure market is in transition. Customers are now looking for cloud-based products, integrations with customer relationship management and workforce optimization platforms, and contact-center flexibility in their unified communications deployments, according to a recent...


May 24, 2017  3:50 PM

Will Microsoft Teams replace Skype for Business?

Luke O'Neill Luke O'Neill Profile: Luke O'Neill
cloud, Collaboration, Messaging, Microsoft, Office 365, Unified Communications

Microsoft's collaboration story is pretty muddled. The unified communications vendor has several applications with overlapping features: Skype for Business, Microsoft Teams, Yammer, Office 365 Groups and even Outlook all handle varying degrees of collaboration. Of all these products,


February 28, 2017  12:20 PM

How messaging platforms disrupted the UC market

Luke O'Neill Luke O'Neill Profile: Luke O'Neill
Collaboration, Collaboration tools, Enterprise messaging, Messaging platforms, Slack, Unified Communications

These days, disruption and innovation entwine like a hashtag. As an example, Slack and other messaging platforms have ruffled the unified communications market with a new way of working and collaborating. Several factors have sparked the success of messaging platforms and


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