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Unified Communications


April 5, 2016  8:59 AM

Skype for Business users struggle to manage voice quality

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Performance management, QoS, Quality of Service, Unified Communications

Once an organization deploys Skype for Business, the next hurdle is managing

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November 24, 2015  11:41 AM

UC is dead, long live UC?

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Collaboration, Consolidation, Unified Communications

Unified communications will soon reach its "use by" date, and the next evolution of enterprise communications is around the corner, analysts say. But what exactly is coming next? UC has reached...


September 23, 2015  8:53 AM

Communication integration drives business app productivity

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
cloud, Integration, Mobility, Unified Communications

Mobility and the cloud have become the primary drivers for organizations to integrate communication capabilities like voice and video with business applications. Moving unified communications (UC) to...

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July 17, 2015  8:54 AM

Is your PBX bad for business?

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
PBX, Unified Communications

The legacy PBX is still a fixture for some organizations, but it may be

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July 2, 2015  11:13 AM

The three UC issues to address before you deploy

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Big Data, cloud, service provider, Unified Communications

Before making the move to unified communications (UC), every organization must prioritize three issues: scalability, application integration and security. Failure to address these issues can have far-reaching implications for organizations when they enter a growth cycle or encounter a security...


April 28, 2015  10:42 AM

YouTube influences video content management in the enterprise

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Unified Communications, Video, YouTube

Enterprises looking to deploy a video content management system should take a page out of YouTube's book. While video content management allows organizations to store...


April 16, 2015  9:50 AM

Mobility sparks ‘wonderful disruption’ in our lives, work

Luke O'Neill Luke O'Neill Profile: Luke O'Neill
Enterprise mobility, Mobile, Mobile devices, Mobility, Unified Communications

The power and proliferation of mobile devices are not new concepts. But stepping back and evaluating the mobility market and its staggering numbers – and what it all means for unified communications – can be eye-opening. Mobility and its influence on the UC market was a focal point of...


February 12, 2015  5:43 PM

New Plantronics devices address UC noise

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Collaboration, Headsets, Mobility, Unified Communications

While on a phone or video call, it’s pretty common to pick up some background noise -- whether it’s dogs barking, car horns blaring or a co-worker’s goofy ringtone. As offices become more open and workers become increasingly mobile,

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November 24, 2014  9:21 AM

Mitel backs off its ShoreTel domination plans, but should customers still be worried?

Gina Narcisi Gina Narcisi Profile: Gina Narcisi
Mitel, ShoreTel, UCaaS, Unified Communications

Mitel has officially shelved its plans for a ShoreTel takeover. Mitel pulled its third acquisition proposal -- several days prior to the Nov. 20 deadline -- due to " the repeated refusal of ShoreTel's Board of Directors to engage in discussions of any kind regarding a potential transaction,"...


August 13, 2014  6:26 PM

When the PSTN leaves, will your phone number stay?

Tessa Parmenter Tessa Parmenter Profile: Tessa Parmenter
IP telephony, PSTN, telecom service providers, Unified Communications

telephone numbers As the public switched telephone network (

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