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November 17, 2017  1:13 PM

Five trends driving collaboration in the digital workforce

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Artificial intelligence, BYOA, BYOD, Collaboration, productivity, Unified Communications, Video, WebRTC

The workforce is evolving as organizations focus their efforts on digital transformation strategies. New approaches to technology are influencing employee productivity and collaboration. Five key technology trends are expected to drive the evolution of digital workforces in 2018. 1....

November 2, 2017  2:28 PM

Evaluating SBC vendors for cloud communications infrastructure

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
cloud, Cloud communications, Cloud infrastructure, IP telephony, UCaaS, Unified Communications

As more organizations move their communications infrastructure to the cloud, session border controllers must follow suit. In 2016, nearly 40% of North American business users were using some form of IP telephony, such as SIP trunking, voice over IP and cloud unified communications, according to...


October 6, 2017  9:38 AM

Preparing your organization for VR and AR technology

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
AR, augmented reality, Unified Communications, Virtual Reality

Virtual and augmented reality technologies are slowly making their way into the enterprise as new use cases emerge. Organizations looking to deploy virtual reality (VR) and augmented reality (AR) technology to create


July 31, 2017  1:09 PM

New Gartner Magic Quadrant reflects content collaboration evolution

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Accellion, BlackBerry, Box, Citrix, Collaboration, ctera, Dropbox, file sharing, Google Drive, Syncplicity, Unified Communications

Gartner has unveiled a new Magic Quadrant report for content collaboration platforms as file synchronization and sharing becomes more collaborative and workflow-centric. The report originally focused on the


July 7, 2017  10:35 AM

UCC investments propel digital transformation initiatives

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Collaboration, Digital transformation, Performance management, return on investment, ROI, UCC, Unified Communications

Many organizations are implementing digital transformation initiatives to boost productivity, cut costs and increase revenue. But how do organizations ensure the success of their digital transformation initiatives? The answer may lie in


May 31, 2017  1:41 PM

Contact-center infrastructure evolution shakes up vendor rankings

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Contact center, Gartner Magic Quadrant, Unified Communications

The contact-center infrastructure market is in transition. Customers are now looking for cloud-based products, integrations with customer relationship management and workforce optimization platforms, and contact-center flexibility in their unified communications deployments, according to a recent...


May 24, 2017  3:50 PM

Will Microsoft Teams replace Skype for Business?

Luke O'Neill Luke O'Neill Profile: Luke O'Neill
cloud, Collaboration, Messaging, Microsoft, Office 365, Unified Communications

Microsoft's collaboration story is pretty muddled. The unified communications vendor has several applications with overlapping features: Skype for Business, Microsoft Teams, Yammer, Office 365 Groups and even Outlook all handle varying degrees of collaboration. Of all these products,


February 28, 2017  12:20 PM

How messaging platforms disrupted the UC market

Luke O'Neill Luke O'Neill Profile: Luke O'Neill
Collaboration, Collaboration tools, Enterprise messaging, Messaging platforms, Slack, Unified Communications

These days, disruption and innovation entwine like a hashtag. As an example, Slack and other messaging platforms have ruffled the unified communications market with a new way of working and collaborating. Several factors have sparked the success of messaging platforms and


February 28, 2017  10:30 AM

Communication APIs mark uncharted waters for UC security

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
APIs, Security, Unified Communications

Unified communications security is venturing into unknown territory with the growing trend of embedding communications into business applications. New security...

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February 3, 2017  2:39 PM

New software and cloud trends support enterprise collaboration evolution

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
cloud, Collaboration, Collaboration software, Digital transformation, Unified Communications

Digital transformation plans are becoming popular; and for some organizations, enterprise collaboration is at the heart of it all. The days of collaborating only in the office with a set number of tools are long gone. Now, collaboration occurs between internal and external users, and employees...


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