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Unified Communications


September 21, 2016  11:13 AM

Digital transformation initiatives reap business value

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
cloud, Digital transformation, Unified Communications

Organizations that want to move on from a legacy communications infrastructure and break down application silos are turning to digital transformation strategies. According to a survey from Nemertes Research, nearly 70% of the 368 IT leaders surveyed have a digital transformation initiative even...

July 5, 2016  8:14 AM

Prioritize UCC tools to support a virtual workforce

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Collaboration, UC, UCC, Unified Communications

When planning a rollout of new unified communications and collaboration tools, organizations must view their entire workforce as virtual even if it may not necessarily be the case. More than half of knowledge workers...


April 5, 2016  8:59 AM

Skype for Business users struggle to manage voice quality

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Performance management, QoS, Quality of Service, Unified Communications

Once an organization deploys Skype for Business, the next hurdle is managing


November 24, 2015  11:41 AM

UC is dead, long live UC?

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Collaboration, Consolidation, Unified Communications

Unified communications will soon reach its "use by" date, and the next evolution of enterprise communications is around the corner, analysts say. But what exactly is coming next? UC has reached...


September 23, 2015  8:53 AM

Communication integration drives business app productivity

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
cloud, Integration, Mobility, Unified Communications

Mobility and the cloud have become the primary drivers for organizations to integrate communication capabilities like voice and video with business applications. Moving unified communications (UC) to...

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July 17, 2015  8:54 AM

Is your PBX bad for business?

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
PBX, Unified Communications

The legacy PBX is still a fixture for some organizations, but it may be


July 2, 2015  11:13 AM

The three UC issues to address before you deploy

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Big Data, cloud, service provider, Unified Communications

Before making the move to unified communications (UC), every organization must prioritize three issues: scalability, application integration and security. Failure to address these issues can have far-reaching implications for organizations when they enter a growth cycle or encounter a security...


April 28, 2015  10:42 AM

YouTube influences video content management in the enterprise

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Unified Communications, Video, YouTube

Enterprises looking to deploy a video content management system should take a page out of YouTube's book. While video content management allows organizations to store...


April 16, 2015  9:50 AM

Mobility sparks ‘wonderful disruption’ in our lives, work

Luke O'Neill Luke O'Neill Profile: Luke O'Neill
Enterprise mobility, Mobile, Mobile devices, Mobility, Unified Communications

The power and proliferation of mobile devices are not new concepts. But stepping back and evaluating the mobility market and its staggering numbers – and what it all means for unified communications – can be eye-opening. Mobility and its influence on the UC market was a focal point of...


February 12, 2015  5:43 PM

New Plantronics devices address UC noise

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Collaboration, Headsets, Mobility, Unified Communications

While on a phone or video call, it’s pretty common to pick up some background noise -- whether it’s dogs barking, car horns blaring or a co-worker’s goofy ringtone. As offices become more open and workers become increasingly mobile,


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