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Unified Communications


November 9, 2016  3:28 PM

Are team chat apps here to stay?

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Collaboration, Slack, Unified Communications

Team chat is the latest trend in unified communications as business-based messaging has capitalized on the popularity and ubiquity of consumer-based texting. Team chat ultimately aims to boost worker productivity and streamline business workflows. The popularity of team chat apps

October 25, 2016  8:04 AM

The five organizational stages of adopting UCC technology

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Collaboration, UCC, Unified Communications

End users are embracing collaboration in new ways as they use multiple devices to complete their tasks, but they expect communication to flow seamlessly through all their devices as they work. These employee expectations reinforce the need for organizations to deploy unified communications and...


September 21, 2016  11:13 AM

Digital transformation initiatives reap business value

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
cloud, Digital transformation, Unified Communications

Organizations that want to move on from a legacy communications infrastructure and break down application silos are turning to digital transformation strategies. According to a survey from Nemertes Research, nearly 70% of the 368 IT leaders surveyed have a digital transformation initiative even...


July 5, 2016  8:14 AM

Prioritize UCC tools to support a virtual workforce

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Collaboration, UC, UCC, Unified Communications

When planning a rollout of new unified communications and collaboration tools, organizations must view their entire workforce as virtual even if it may not necessarily be the case. More than half of knowledge workers...


April 5, 2016  8:59 AM

Skype for Business users struggle to manage voice quality

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Performance management, QoS, Quality of Service, Unified Communications

Once an organization deploys Skype for Business, the next hurdle is managing


November 24, 2015  11:41 AM

UC is dead, long live UC?

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Collaboration, Consolidation, Unified Communications

Unified communications will soon reach its "use by" date, and the next evolution of enterprise communications is around the corner, analysts say. But what exactly is coming next? UC has reached...


September 23, 2015  8:53 AM

Communication integration drives business app productivity

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
cloud, Integration, Mobility, Unified Communications

Mobility and the cloud have become the primary drivers for organizations to integrate communication capabilities like voice and video with business applications. Moving unified communications (UC) to...

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July 17, 2015  8:54 AM

Is your PBX bad for business?

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
PBX, Unified Communications

The legacy PBX is still a fixture for some organizations, but it may be


July 2, 2015  11:13 AM

The three UC issues to address before you deploy

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Big Data, cloud, service provider, Unified Communications

Before making the move to unified communications (UC), every organization must prioritize three issues: scalability, application integration and security. Failure to address these issues can have far-reaching implications for organizations when they enter a growth cycle or encounter a security...


April 28, 2015  10:42 AM

YouTube influences video content management in the enterprise

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Unified Communications, Video, YouTube

Enterprises looking to deploy a video content management system should take a page out of YouTube's book. While video content management allows organizations to store...


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