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November 28, 2012  9:54 AM

Don’t hog the network: Monitoring UC for a smooth user experience



Posted by: Gina Narcisi
Lync, network managment, Unified Communications

Upgrading to unified communications is similar to making the switch from a standard cell phone that just makes calls and sends texts  (the horror), to a smartphone with all the bells and whistles -- like an app-filled iPhone or Android. Once you have access to important capabilities all in one...

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March 18, 2010  3:44 PM

VoiceCon: what I’ll be checking out



Posted by: Shamus McGillicuddy
Avaya, Cisco, IBM, Microsoft, network managment, presence, SIP Trunking, videoconferencing, voicecon

Aside from taking in most of the keynotes, meeting with vendors and chatting up attendees to learn about what they're working on, I've picked out a handful of sessions that I think relate to key trends in the industry right now. I'm going to attend as many of them as I can. 1....

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April 10, 2009  10:44 PM

Psytechnics Experience Manager demo at VoiceCon



Posted by: Shamus McGillicuddy
network managment, Psytechnics, QoE, Quality of Experience, video, voice, voicecon, VoiceCon 2009

Psytechnics, a company that was spun out of British Telecom, has a cool product called Experience Manager. The product is one of the few I know of that can measure both QoS (quality of service) and QoE (quality of experience) for voice and video applications on the IP network. Many network...

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