Unified Communications Nation

August 3, 2009  5:33 PM

Mutual dislike of Microsoft won’t salvage Google and Apple’s broken BFF bromance

Shamus McGillicuddy Shamus McGillicuddy Profile: Shamus McGillicuddy

The days of Google and Apple having a cuddly relationship appear to be ending, and unified communications has played a small part in the break-up.

Google CEO Eric Schmidt resigned from Apple’s board of directors today, just a few days after the FCC opened an inquiry into why Apple rejected the Google Voice application from its iPhone App Store. Google Voice, based on the technology Google acquired with GrandCentral, is sort of a UC-on-the-cheap technology, as pointed out by our Click to Talk blogger, Tony Bradley.  At it’s core, Google Voice allows users to establish a single phone number which can be set to ring any number of devices – desk phones, mobile phones, home phones. It also has some unified messaging features, such as visual voice mail and online voice mail access, and it offers some other useful features, such as call recording, conference calling and directory assistance.

When Apple rejected the Google Voice application, many bloggers were upset. Some suspected that Apple was trying to protect AT&T from losing revenue, since Google Voice users can easily use the technology to move a phone call from their mobile device to a land-line. However, the picture is much more complicated than that.

As Dave Michaels pointed out on his blog, Pin Drop Soup, Apple and Google are now competitors. Although Google remains largely a Web-based software company and Apple remains mostly a hardware company, that distinction isn’t enough to keep this bromance alive. Michaels writes: “Well, maybe not a ‘primary’ competitor since Google doesn’t make hardware. But Google does make a browser, a cell phone platform, and an OS – direct alternatives to those made by Apple.”

Historically, Google and Apple have been relatively friendly toward, based on a mutual distrust of Microsoft. Schmidt’s presence on Apple’s board formalized that friendship. But now the companies’ interests are diverging. Google, which makes the bulk of its revenue in online advertising, wants a wireless Internet that is as open as its wired cousin is. Apple, like Microsoft and the majority of wireless service providers, want maintain a market where devices, operating systems, and carriers have a high degree of control over how wireless users access the Internet.

Apple and Google should have seen this split coming. After all, Microsoft is mostly a software company, too, and it has been Apple’s fiercest rival for decades.

July 30, 2009  8:14 PM

Wainhouse Research Collaboration Futures Summit ’09: Videoconferencing

ElaineHom Elaine Hom Profile: ElaineHom

We’ve heard it from vendors for awhile now — video is the wave of the future. So it came as no surprise when I stepped onto the exhibit floor at the Wainhouse Research Collaboration Futures Summit ’09 that the only demonstrations were HD videoconferencing products. In this video, I take you through each demo from four vendors: Radvision, LifeSize, Vidyo and Tandberg.

As you can hear me say in the video, the buzzword of the day was “scalable video coding.”  The comparison of the scalable video vs. the video with 3% packet loss was pretty interesting — I know my video quality itself wasn’t the best (ironic), but trust me when I say that the scalable video looked significantly clearer. There was not a bit of pixelation on the screen, whereas the 3% packet loss looked like satellite dish TV when there’s a major hurricane — very pixelated.

A few products were hardware-based, and others were software-based. Software-based products seem to be the best for desktop videoconferencing, as clunky hardware would clutter up one’s desk, and a simple webcam attached to a desktop will do the trick. Software is also generally cheaper, as a license and simplified hardware is easier to purchase than a full hardware system.

But for room-based videoconferencing, hardware seemed to provide better clarity. As the LifeSize rep pointed out, a hardware videoconferencing solution isn’t going to draw on your system’s processing power and make everything run slowly, depending on your system. Hardware has an inherently different (though not necessarily better) troubleshooting method as well, if anything should go wrong.

Videoconferencing wasn’t the only topic discussed at the Wainhouse Research Collaboration Summit. In my next blog entry, I’ll give a brief summary of the topics discussed during the sessions.

July 29, 2009  6:07 PM

Siemens-Enterasys parents will bid against Avaya for Nortel enterprise division

Shamus McGillicuddy Shamus McGillicuddy Profile: Shamus McGillicuddy

Reuters is reporting that private equity firm Gores Group (majority owner of Siemens Enterprise Communications and Enterasys Networks) has formed a joint venture with Siemens AG, called Enterprise Network Holdings, as part of an effort to make a bid for Nortel’s enterprise division.

Nortel recently announced that Avaya had made a stalking horse bid of $475 million for Nortel’s enterprise division, which includes its voice and data networking businesses. As dictated by Canadian and U.S. law, other qualified bidders will have an opportunity to outbid Avaya for the division, probably next month.

Gores Group bought a controlling interest (51%) of Siemens Enterprise Communications from Siemens AG last year and combined the company with one of its other holdings, Enterasys. If Gores and Siemens AG’s joint venture is successful in acquiring the Nortel assets, it would probably assign those assets to Enterasys-Siemens, which covets access to Nortel’s customers.

Reuters also reports that Enterprise Network Holdings and Nortel creditor MattlinPatterson have filed objections to the bidding process for Nortel’s enterprise assets.  Enterprise Network Holdings claims Nortel has given Avaya an unfair advantage in the bidding process and is asking the courts to require that Nortel provide qualified bidders all information about the assets up for sale. MatlinPatterson, which made an unsuccessful bid for Nortel’s telecom wireless infrastructure business last week, claims that the procedures for Nortel’s auction of its enterprise division fails to preserve its creditors’ right to propose a plan of reorganization as a qualified bid. In other words, MattlinPatterson would rather take control of Nortel than get pennies on the dollar for the Nortel debt it owns.

July 21, 2009  3:51 PM

Watch out, Google: Agito on Google Voice on BlackBerry

WPeterson William Peterson Profile: WPeterson

I gave a nod to Agito when I blogged about Google Voice on BlackBerry, noting that the big G was stepping into the former’s fixed-mobile convergence (FMC) turf with the launch of the BlackBerry and Android apps for Google Voice, which integrates one-number dialing across multiple lines so that, for example, a telecommuter can give one number and be reached whether he’s at the office, at home, in a hotel, or on the beach with his cell phone.

Agito’s obviously not a company to rest on its laurels, as Christian Gilby, director of product marketing for Agito, quickly put together a video showing the company’s software routing a Google Voice call over a Wi-Fi network:

Not shabby at all, and while the FMC and mobile unified communications fields are certainly going to get much, much more crowded over the next few years, Agito’s demonstrated they have a large head start with the technology. It’ll be interesting to see if they can keep their lead.

July 20, 2009  4:08 PM

Avaya buys Nortel’s enterprise assets, bringing UC leader into network world

WPeterson William Peterson Profile: WPeterson

Avaya’s acquisition of Nortel’s enterprise assets doesn’t come as a huge surprise, as Shamus McGillicuddy noted weeks ago when acquisition rumors swirled. Even the price was pretty spot on: Rumored $500 million, actual sale price $475 million. But now that the sale is official, Avaya’s the proud owner of a huge enterprise unified communications customer base that will be looking for answers on if and when a migration strategy will appear.

They also inherited a large networking business outside of Avaya’s core focus, as Shamus notes on the Network Hub blog, but I’m sure they’ll find something to do with that.

The full text of Avaya’s press release after the jump.

Further Reading:

Continued »

July 15, 2009  5:03 PM

Watch out, Agito: Google Voice on BlackBerry

WPeterson William Peterson Profile: WPeterson

Top unified communication vendors like Agito have been working hard to give RIM’s BlackBerry devices integrated deskphone features, but now Google Voice is getting in the game.

Today, the search-and-everything-else-Internet giant unveiled its Google Voice application for both BlackBerry and Android, which integrates Google Voice’s 1-number calling and call-forwarding service into those devices.

As a long-time Google Voice user (since early on in its Grand Central days), I had to give the new service a whirl. For the BlackBerry, users just browse to m.google.com/voice, download the app, sign in and ta-da: Your Google Voice address book, and all Google Voice voicemails, are just an app click away.

This means that when I’m using my cell phone for work, I can have my Google Voice number show on the receiver’s caller ID instead of my personal cell number. It also means I can quickly flip through Google Voice’s automatic transcriptions of my voicemail or, if the transcription is garbled (One recent message: “hi michael act kathryn capture with the cisca”) I can click a button and download the original audio.

Google Voice lacks some of the features the enterprise-focused vendors have. Unlike Agito, for example, I can’t route my calls over Wi-Fi and save cellular minutes. Enterprises also can’t currently “push” the service to users.

Nor is the integration quite as slick as many alternatives: If I’m calling from the Address Book, the popup menu lets me route the call through Google Voice, but other areas of the phone (such as missed calls) don’t give me that option.

Overall, however, it’s a great early effort with an unbeatable price: Free, if you can get a coveted Google Voice invite, and Google’s made clear they want to boost the rate those invitations go out.

Via Boy Genius Report

June 25, 2009  4:25 PM

Nortel enterprise business set to go to Avaya for $500 million?

Shamus McGillicuddy Shamus McGillicuddy Profile: Shamus McGillicuddy

According to the Canadian newspaper The Globe and Mail, Nortel is close to selling its enterprise unit for $500 million. The paper says Avaya is the leading bidder, but Siemens-Enterasys could emerge as the buyer if Avaya backs out. Both bidders are interested in Nortel’s enterprise customers more than its technology.

If Avaya seals the deal, it will suddenly find itself in the data networking market with Nortel’s line of enterprise routers and switches. It’s unclear whether it would hold onto those assets or try to spin them off to a third party. Depending on who you talk to, Nortel owns about 3% to 4% of the network switching market. If Siemens-Enterasys emerges as the winner, it will have find itself with some redundant product lines which will require some rationalization.

It looks like Nortel will purge some of its lower level executives before handing over the division to a buyer. www.ITbusiness.ca is reporting that Nortel laid off the senior UK staff who were leading Nortel’s unified communications partnership with Microsoft, known as the Innovative Communications Alliance. The partnership was formed in 2006 and expires next year. It’s been on shaky ground since Nortel entered bankruptcy.

June 22, 2009  3:32 PM

Nortel auction: Avaya or Siemens-Enterasys will bid for UC business

Shamus McGillicuddy Shamus McGillicuddy Profile: Shamus McGillicuddy

Nortel is breaking apart.

The former crown jewel of Canada’s high-tech industry revealed today that it will sell off its CDMA and LTE wireless telecom infrastructure division to Nokia Siemens Networks (NSN) for $650 million. Nortel also revealed that it will sell of the rest of its assets. According to reports, the CDMA division generates $700 million in annual revenue, which means means that NSN will make back its money inside of a year. NSN has also established a low bar for the sale of all of Nortel’s other business units.

A sale of Nortel’s enterprise telephony and unified communications businesses is will probably follow soon. A couple months ago at VoiceCon Orlando, there was plenty of buzz circulating that Avaya and Siemens-Enterasys were both looking to acquire Nortel’s UC business. Neither of them, according to rumors, are interested in technology. Instead, they want the customer base.

A company that’s only looking for access to installed customers might not be willing to pay much for Nortel’s UC division. However, NSN’s $650 million deal with Nortel is so shockingly low that it has certainly driven down Nortel’s asking price for its UC business. The only question now is whether the price has been pushed low enough for Avaya or Siemens to pull the trigger. If that happens, Nortel customers will find themselves with two choices: They can accept whatever incentives the winning bidder offers Nortel customers to buy into their own products, or they can start looking elsewhere.

June 18, 2009  9:10 PM

Cisco: Google Wave ‘validating’ WebEx work

WPeterson William Peterson Profile: WPeterson

Since I wrote about Google Wave’s UC potential, I’ve been curious as to Cisco’s response. After all, as Frost & Sullivan analyst Vanessa Alvarez pointed out, Google and Cisco could be the best of frenemies.

After chatting with Cisco directly however, it looks like that friendship will have to wait at least a bit to blossom (they contacted me as a direct response to the article). Grace Kim, a senior manager of marketing for Cisco’s WebEx collaboration suite, told me first and foremost the announcement of Google Wave was a sign Cisco was leading the way.

“I think, number one, they’re validating the growth and potential of our SaaS-based applications,” she said. “We’ve been in this space and they’re coming aboard the web-based application model.”

Google’s “coming aboard” the SaaS model? Google IS the SaaS-based business model: Its strikes against Microsoft have come in search, sure, but it was only when the search giant unveiled Google Docs that it truly encroached on Redmond’s territory. Cisco acquired WebEx in 2007, while GMail was launched (in Beta, naturally!) in 2004, with more and more UC features added regularly since then, including chat, video, text … Is conferencing that far behind?

Grace said the WebEx team hadn’t been paying particularly close attention to the Wave news, however, beyond reading some of the news as it came up, and re-iterated that Cisco was committed to interoperability (without signaling Wave or any other product in particular) as a cornerstone to success.

“We’re always looking at all the vendors and where the market’s going and to interoperate with what our customers want,” she said. “We’ll continue to evaluate it as opportunities arrive.”

June 15, 2009  6:12 PM

Virtual Seminar: UC — A good investment in a down economy

Leigha Leigha Cardwell Profile: Leigha

Don’t miss your chance to attend our LIVE virtual seminar covering unified communications on June 16 from 9:30 AM to 2:30 PM EDT.

Full-fledged unified communications is on the wish list of many enterprises, but when budgets are scaling back it may be difficult to justify the cost. To help you with this challenge, SearchUnifiedCommunications.com has put together this expert virtual seminar for you to learn all you need to know about the tangible benefits of UC and how to best translate business needs into communications applications and building blocks of UC that can actually save you money over the short and long term — without leaving your desk!

Attend our Virtual Seminar on June 16 to hear from independent industry experts Irwin Lazar and Robin Gareiss of Nemertes Research in their keynote presentation, Five ways UC can help your business survive the recession. They’ll outline five things you can act on now that will help you reap benefits both short and long term, including:

·         How UC can cut costs on travel, mobility and teleworking expenses, and how to choose products/systems

·         Identifying and communications-enabling the critical applications and bottlenecks that will provide the most payback

·         Building on UC capabilities that may already exist in your email or telephony systems

·         Finding and maximizing as many integration points as possible

·         Leveraging new services such as SIP trunking to reduce costs


During the show, you’ll have a chance to win a Flip Ultra video camcorder as well as several Amazon gift cards – plus Microsoft will be giving away a Zune in their virtual booth!


Our team of editors will be in the virtual environment during the entire event to assist you with any technical difficulties or to answer any questions you may have about unified communications or to chat about your UC initiatives.


Learn more about our virtual seminar and pre-register today.


We look forward to seeing you !


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