Sorry I couldn’t make it to VoiceCon and appreciate your co9mments on what transpired there. I had been bugging Fred for years about changing the name to reflect more than voice communications. We do have to start thinking about business communications as more than just “person-to-person” contacts, but also “process-to-person” and “person-to-process” multimodal/transmodal interactions that can exploit any mobile smartphone device that consumers choose to carry with them. The last two will facilitate business process automation which will not reduce operational costs by minimizing the need for having people in the business process loop, but will also increase customer/user satisfaction by speeding up information access and delivery (CEBP). Of course, there is always the flexible, presence-based, on demand, contextual, UC access to people when needed.
From here on in, voice will be an individual end user-controlled interface option by either the contact initiator, the contact recipient, or both (conversational conference call).]]>