Hello world, this is Shamus McGillicuddy, news editor at SearchUnifiedCommunications.com. I will be a regular contributor to Unified Communications Nation. I hope this blog becomes a good place for you to visit when you want to keep up on what’s happening in the UC industry, or maybe when you just want to blow off some steam and have a laugh.
And with that in mind, blowing off steam is probably something enterprise communications managers need a lot of help with. I’m thinking of fairly common headaches. For instance, you switch over your legacy voice system to a new IP telephony platform. And overnight your staff emails instructions on how to use the new phones to every user. Just to cover your bases, you make sure to leave a printed set of those instructions on every desk. And yet, dozens of users still manage to delete the email and recycle the print outs without even reading them. Then they flood your team with complaints such as “On the old phones I had to dial 9 to get an outside line. Now I don’t. That’s so confusing.”
If you were Frank Costanza from “Seinfeld,” then you would probably bellow something like “Serenity now!” to keep your blood pressure down when faced with a snafu like that. But I’d like to propose a new mantra, or catch phrase for the guys managing voice and video.
I’m thinking of a phrase that would simultaneously help you blow off steam and allow you to say what you’d really like to say to the users who keep misusing the communications technology you’ve carefully installed for them. That perfect phrase, that when spoken with the right amount of rage and contempt, just fills your heart with glee. And it was spoken so perfectly by a fine actor just 27 years ago.
Let me know what you think.