Unified Communications Nation:

May, 2017

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May 31, 2017  1:41 PM

Contact-center infrastructure evolution shakes up vendor rankings

Katherine Finnell Katherine Finnell Profile: Katherine Finnell
Contact center, Gartner Magic Quadrant, Unified Communications

The contact-center infrastructure market is in transition. Customers are now looking for cloud-based products, integrations with customer relationship management and workforce optimization platforms, and contact-center flexibility in their unified communications deployments, according to a recent...

May 24, 2017  3:50 PM

Will Microsoft Teams replace Skype for Business?

Luke O'Neill Luke O'Neill Profile: Luke O'Neill
cloud, Collaboration, Messaging, Microsoft, Office 365, Unified Communications

Microsoft's collaboration story is pretty muddled. The unified communications vendor has several applications with overlapping features: Skype for Business, Microsoft Teams, Yammer, Office 365 Groups and even Outlook all handle varying degrees of collaboration. Of all these products,


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