March, 2009

VoiceCon Cisco Keynote: Cisco goes vertical

During her keynote this morning, Cisco CTO Padmasree Warrior emphasized the importance of collaboration in enterprise communications, with technologies that allow users to work in the way that they want to. In this vein, she talked about the importance of delivering a consistent user...

VoiceCon Avaya keynote: SIP has come of age

Avaya's CEO Kevin Kennedy delivered the first keynote at this year's VoiceCon Orlando, and he took the opportunity to introduce Avaya Aura, a new SIP-based session manager that ties together all of the company's other technologies, including its IP PBX, its presence server, its messaging server,...

Telepresence will kill airline profits

I don't know how this escaped my attention last month but Gartner predicted that video telepresence will take away $3.5 billion in revenue from the airline industry by 2012. That's got to make executives at Delta and US Air wince. As part of its

Who should drive unified communications investment in contact centers?

Aspect, a vendor of contact center software, published a survey of 300 European organizations about their attitudes toward unified communications. It has some of the usual banal findings (85% of...

Avaya starts layoffs

This week I've been hearing rumors that Avaya has laid off a bunch of employees this month. Avaya went private back in 2007, so I doubt they'll release any specific information on the extent of the layoffs and where they are occurring. But I did reach out to their PR folks to ask them what was...

Business moving in on social networking: SocialText

While flying NWA recently, as recently as January, I picked up their WorldTraveler magazine expecting to find the usual travel fodder about exotic vacation spots, spa treatments and where to find the best jambalaya in New Orleans when, to my surprise, the following title caught my eye:

A modest proposal

Hello world, this is Shamus McGillicuddy, news editor at SearchUnifiedCommunications.com. I will be a regular contributor to Unified Communications Nation. I hope this blog becomes a good place for you to visit when you want to keep up on what's happening in the UC industry, or maybe when you just...

Welcome to our new blog on IT Knowledge Exchange

I'd like to take a moment to introduce you to some of the new features on our blog and IT Knowledge Exchange.

Our blog has a Tag Cloud in the right sidebar. Click any topic in the Tag Cloud and you'll see only posts about that topic. The Tag Cloud is dynamic, so the more a tag is used, the...