Uncharted Waters:

Service Desk

1

June 20, 2012  1:27 PM

… and the Checks for Free



Posted by: Matt Heusser
call tracking, Helpdesk, independence, IT, Service Desk, training

They have orange T-shirts, men in pepper costumes, and, yes, a big yellow dinosaur. No, it's not a children's TV special --

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May 10, 2012  1:00 PM

Rethinking the service desk – III



Posted by: Matt Heusser
call center, Helpdesk, IT, Service Desk

After Part

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April 30, 2012  11:08 PM

Rethinking the Service Desk – II



Posted by: Matt Heusser
call center, IT, Service Desk

Last time we took a stroll down memory lane at my first professional job.  Along the way we discovered a reality of the service desk; that one of it's most...


April 23, 2012  9:42 PM

Rethinking the Service Desk – I



Posted by: Matt Heusser
IT, Service Desk

At the very beginning...


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