Uncharted Waters:

IT


May 11, 2012  10:09 AM

Considering Conferences – II



Posted by: Matt Heusser
conferences, IT

A few of us are lucky enough to attend professional conferences ... some aren't so lucky. I spent the last week at INTEROP, in Las Vegas, a conference with an early-bird price of $2,800. Of course, that is before...

May 10, 2012  1:00 PM

Rethinking the service desk – III



Posted by: Matt Heusser
call center, Helpdesk, IT, Service Desk

After Part

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April 30, 2012  11:08 PM

Rethinking the Service Desk – II



Posted by: Matt Heusser
call center, IT, Service Desk

Last time we took a stroll down memory lane at my first professional job.  Along the way we discovered a reality of the service desk; that one of it's most...


April 23, 2012  9:42 PM

Rethinking the Service Desk – I



Posted by: Matt Heusser
IT, Service Desk

At the very beginning...


April 17, 2012  1:17 PM

Discovering Information … Or Not



Posted by: Matt Heusser
Data, IT, Sharepoint, Socialtext

If you remember the 1980's and 1990's, you probably also remember the big three ring binder, which held your documents, your process, your tutorials, your project plans, and so on.

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April 2, 2012  8:19 PM

My ETsy Site Visit – Uncharted Waters Version!



Posted by: Matt Heusser
deployment, IT, metrics, monitoring

Last January I spent a week in New...


March 30, 2012  7:59 AM

Digital Migrants — Matt’s Story, Part III



Posted by: Matt Heusser
buffet, career, digital immigrants, IT, jimmy buffet lifestlye

By the


March 28, 2012  12:36 PM

Digital Migrants – Matt’s Story – Part II



Posted by: Matt Heusser
buffet, career, half-life, IT, jimmy buffet, migrants

When

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March 19, 2012  10:04 PM

The Digital Migrant Class – Matt’s Story



Posted by: Matt Heusser
career, Digital Migrants, IT, jimmy buffet

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March 14, 2012  10:08 PM

The Digital Migrant Class – I



Posted by: Matt Heusser
career, half-life, IT, jimmybuffet

By migrant class, I do not mean H1B visa...


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