Uncharted Waters


May 1, 2014  4:19 PM

Shouldn’t it just work?

Matt Heusser Matt Heusser Profile: Matt Heusser

I use Skype for my business – to make outbound calls – and I pay a little for the privilege. It’s not much; an annual subscription of ten dollars so. Still, when I got this in my inbox, I was a little distressed:

An email from skype

After reading the email twice, I realized that payment was auto-renewed annual, and the expiration date on my old physical card was about to expire, even though the merchant had sent me a new card weeks ago.

So I logged into skype and tried to fix things, which is when things began to fall apart. Continued »

April 23, 2014  10:49 AM

Getting closer to yesterdays weather

Justin Rohrman Justin Rohrman Profile: Justin Rohrman

Matt recently wrote a piece on how he predicts flow using yesterdays weather. This is a way to figure out how much work you will do tomorrow based on how much work you got done yesterday. Today I’d like to talk about how you might get a more accurate look at the weather using inventory control techniques.

Continued »


April 14, 2014  3:19 PM

#NoEstimates Go Portfolio!

Matt Heusser Matt Heusser Profile: Matt Heusser

Picture of matt pointing at story cardsEarlier in the week I introduced the idea of #NoEstimates, suggesting that estimates are not essential on technical projects and it could be possible to run projects without them. For example: early in my own career, I was assigned to a business unit for three months of work. The specific scope of work changed so often that instead of trying to do the original project, we split the work into index-card sized stories (at left), then had the customer order the cards. I met with the customer weekly, showed what was done, and allowed the customer to add new cards, change the priority, and, occasionally, tear them up.

Here’s the amazing thing: After two and a half months, the customer looked at what was left and agreed these things had low value. The project was done early!

Then again that was a single programmer for three months. Can #NoEstimates be done with multiple teams, on multiple projects? At the program and portfolio level? If so, how?

I believe the answers are “Yes”, “Yes”, “Yes”, and “Let’s Talk.” Continued »


April 8, 2014  2:46 PM

Heusser On NoEstimates

Matt Heusser Matt Heusser Profile: Matt Heusser

I’ve covered the #NoEstimates movement as a journalist, twice now. Still, some of you may be wondering “What do you think about it Matt?”

This blog post is for you. Continued »


April 2, 2014  1:37 PM

Chromecast for the people

Justin Rohrman Justin Rohrman Profile: Justin Rohrman

Have you noticed how slow Netflix streaming  has become? ISPs have (maybe for a while now) been throttling bandwidth from heavy consumers like Netflix. For me, this has made the service almost unusable. Trying to watch an episode of House of Cards that is maybe 45 minutes long in total when it stops at least 20 times to buffer was…frustrating. First world problems, I know. Having paid for bandwidth from my ISP and streaming from Netflix, I just expected things to work but it doesn’t. Why?

Chromecast

The timing of this slow down corresponds almost exactly with the end of Net Neutrality. Net Neutrality is based on the idea that all internet traffic should be treated the same way by an ISP, no preferential treatment for anyone. With Net Neutrality being struck down in January of 2014, this is no longer the case. An ISP can now control the flow of traffic as they please, and this is exactly what is being done with content providers like Netflix.

Google has a new offering that might help alleviate some of this pain.

Continued »


March 26, 2014  12:58 PM

The leanest coffee

Justin Rohrman Justin Rohrman Profile: Justin Rohrman

Over the weekend my wife and I flew to New Orleans to meet my parents for a short family vacation. Even if you are not a party animal (I am decidedly not that), New Orleans is a great place to take in a little history, a little music, and a lot of food. While there we did the obligatory tourist stuff; walk to the river front, give a dollar to musicians busking in Jackson Square, and a stop at the legendary Cafe Du Monde.

Cafe_du_Monde_New_Orleans

While hanging out there having a coffee with my parents, watching people wiz by I realized this was the most perfect example of lean I have ever seen. I didn’t have to look hard to find an example where each type of waste (the Japanese term is muda) was eliminated.

Continued »


March 19, 2014  12:40 PM

Yesterday’s Weather

Matt Heusser Matt Heusser Profile: Matt Heusser

Man with a crystal ball to predict the futureYou might call me a “knowledge worker”; I have one of those jobs that involves sitting at a computer, typing things, making phone calls, and talking to people.

The majority of my mornings start out the same. The night before I make plans at all the great things I will do – each seems reasonable. I plan the number of hours each ‘should’ take, and I’m certain to get five or six done by the end of the day, easily.

Then the alarm rings and I check my email.

A short time later, I look up from my monitor to my clock. It is 1:30PM; five hours have passed. I have not had lunch, and I am staring at a video of a cat playing with string.  (No, wait, don’t click that link! )

Instead, let’s talk about how to plan and predict workload.

Continued »


March 11, 2014  3:20 PM

On Tech Safety

Matt Heusser Matt Heusser Profile: Matt Heusser

Picture of the Adoba Hotel dearbornAbout two weeks ago I found myself driving to Dearborn Michigan, to the Adoba hotel to attend Agile and Beyond. I’ve always found the title a bit ironic; too many companies want to get to “beyond” without doing the heavy lifting. It was my third trek to the conference, and I didn’t expect a whole lot new.

Then I heard the opening keynote, by Joshua Kerievsky. It blew me away.

Continued »


March 6, 2014  11:35 PM

Can obstacles help improve development flow?

Justin Rohrman Justin Rohrman Profile: Justin Rohrman

I’ve been reading a pretty neat book called On Looking over the past week or so. The main premise of the book is that all of your experiences cause you to look at the world in a completely different way from other people. You will ‘see’ things that others will not. One thing struck me in chapter 7.

on lookingThe example that jumped out at me was Fred Kent from the Project for Public Spaces (PPS) mentioning that something preventing a person from getting into a space could actually help groups of people move about faster. Think about the last time you were exiting a theater through double doors after a really big movie let out. That column in the middle of the double doors has an unconscious effect on people. Groups self-organize and things get real efficient real quick.

Continued »


February 24, 2014  9:41 AM

How to deal with a bad boss

Justin Rohrman Justin Rohrman Profile: Justin Rohrman

There are all kinds of bad bosses out there, but reading the Gervais Principle has warped my mind a little bit. I can’t help but see organizations in terms of this model now and it is sort of freaky. If you haven’t read this, I’ll give you enough for this article to make sense, but I highly recommend it.

The Gervais Principal is based on this sketch by Hugh McLeod which explains an organization in terms of three kinds of people. There are the losers at the bottom who have made a financial trade off for any number of reasons but usually it is stability, the clueless on top of that who are basically incompetent, and on top of that are the sociopaths of create their own ethic based on self-interest alone.

hughMcLeodCompanyHierarchy

Really though, I wanted to talk about some of the ways you can deal with working with a person like this.

1) Quit your job and find something better. This is an immediate, albeit risky solution to your problem. There is some risk for this solution though, you might be jumping into another equally bad situation.

2) Become a low performing loser in your company doing just enough to get by and keep your job. If you choose this path, you’ll probably want to make an effort to continue developing your skills outside of work. Most tech jobs don’t last forever and sabotaging yourself isn’t a good thing.

3) Go independent, be a consultant. Michael Church added a fourth layer to the model, the technocrat. The technocrat is driven to good work and to serve. The goal of the technocrat is a mutually beneficial relationship, their life isn’t dependent on the failures of others. I think the independent / consultant tech worker can potentially fit nicely into this role.

4) Have you ever had one of those managers that liked to act as a shield from all the bad stuff that rolled down from management? Finding one of those might help you out. They can at least provide a layer between you and the sociopath. Maybe you can find one of these in your company and transfer under that person.

5) Learn the secret language of the sociopath, power talk. This might leave you feeling a bit icky, but at least you’ll will be armed to navigate the kind of conversations that surround you.

I think I know what I’d choose given these options, how about you?


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