Uncharted Waters:

April, 2012


April 30, 2012  11:08 PM

Rethinking the Service Desk – II

Posted by: Matt Heusser
call center, IT, Service Desk

Last time we took a stroll down memory lane at my first professional job.  Along the way we discovered a reality of the service desk; that one of it's most...

April 23, 2012  9:42 PM

Rethinking the Service Desk – I

Posted by: Matt Heusser
IT, Service Desk

At the very beginning...

April 17, 2012  1:17 PM

Discovering Information … Or Not

Posted by: Matt Heusser
Data, IT, Sharepoint, Socialtext

If you remember the 1980's and 1990's, you probably also remember the big three ring binder, which held your documents, your process, your tutorials, your project plans, and so on.

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April 9, 2012  9:18 PM

Bring Your Own Identity

Posted by: Matt Heusser
Active Directory, BYOD, Identity Management, iPad, iPhone, LDAP

Do you remember

April 2, 2012  8:19 PM

My ETsy Site Visit – Uncharted Waters Version!

Posted by: Matt Heusser
deployment, IT, metrics, monitoring

Last January I spent a week in New...


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