Uncharted Waters:

April, 2012

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April 30, 2012  11:08 PM

Rethinking the Service Desk – II

Matt Heusser Matt Heusser Profile: Matt Heusser

Last time we took a stroll down memory lane at my first professional job.  Along the way we discovered a reality of the service desk; that one of it's most...

April 23, 2012  9:42 PM

Rethinking the Service Desk – I

Matt Heusser Matt Heusser Profile: Matt Heusser

At the very beginning...


April 17, 2012  1:17 PM

Discovering Information … Or Not

Matt Heusser Matt Heusser Profile: Matt Heusser

If you remember the 1980's and 1990's, you probably also remember the big three ring binder, which held your documents, your process, your tutorials, your project plans, and so on.

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April 9, 2012  9:18 PM

Bring Your Own Identity

Matt Heusser Matt Heusser Profile: Matt Heusser

Do you remember

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April 2, 2012  8:19 PM

My ETsy Site Visit – Uncharted Waters Version!

Matt Heusser Matt Heusser Profile: Matt Heusser

Last January I spent a week in New...


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