That is, the technical staff feel they are not heard, but when we get down to talking, they often don’t know how to ask.
Today I’d like to talk about assertive communication, and how different it is from passive, using When I Say No I Feel Guilty as a sort of field-guide.
I got back from the annual Conference for the Association for Software Testing (CAST) last Thursday morning after catching a red eye flight from Vancouver, BC to Nashville. I am one of the tortured souls that are unable to sleep on overnight flights. I get glimpses of sleep here and there, but nothing long enough for it to feel like a real night. Recovering from the flight, and the energy spent at the conference gave me some time to reflect on the day 2 keynote on neurodiversity in technology from Sallyann Freudenberg.
Sallyann’s talk was powerful, bringing many audience members to tears during her presentation and then again during the Q&A segment at the end. It seemed that people in the audience were discovering things about people around, and themselves at the same time. There were two big messages in the talk — foster varied perspectives on your technology teams, and also nurture the variation you already have.
My new guilty pleasure, Pokemon Go, was supposed to be a fun past time. I’m in Vancouver this week attending CAST2016 and have had some time to walk around the city and hunt digital monsters. The game is fun, it is something I can easily do that doesn’t really have direction or purpose. Basically it is a nice way to distract myself from normal busy life.
Pokemon Go was released a couple of weeks ago, and and has become an overwhelming success. For me though, it’s been tough. The game has a lot of bugs, and every day I’ve been learning aspects of the game that are hidden because I am lacking 10 years of Pokemon background.
I was thinking about that nice distraction and some lessons about software development started jumping out. Especially around the idea of what lean and agile people call a Minimum Viable Product (MVP).
I’ve spent the last week in Atlanta, Georgia, at Agile2016, the world’s largest Agile Software Conference. The conference started Monday, but there was a preconference event all day Sunday, called the “bag packing workshop”, where I learned a quality assurance lesson.
The bag-packing workshop runs 8AM to 4PM, including two three-hour shifts of thirty people each, with a lunch break and debrief.
My hope was to show up and help out.
I didn’t expect it to turn into my biggest insight from the conference.
I can see burnout on the horizon. I’m trying to back peddle, but it is still there.
I did a quick Google search on preventing burnout, and this was the top result:
- Work with purpose.
- Perform a job analysis, and eliminate or delegate unnecessary work.
- Give to others.
- Take control, and actively manage your time.
- Get more exercise.
- Learn how to manage stress.
The list makes sense, but sometimes those things just aren’t possible. Last Tuesday, I was walking into the airport in Houston about to fly home. I got a call explaining that a contractor had dropped out mid-contract with no notice and 4 replacements had been pitched, and they wanted me. I’m already working a nearly full time software testing contract and have a few writing gigs like this one. “Sure, sign me up” I said. It’s important to help friends.
So here I am with too much work till the end of the month. It isn’t glamorous, and working too much isn’t a sign of valor. Right now I’m taking steps to avoid burnout and still be productive when this ends.
Last month, my colleague, Justin Rohrman, posted a piece on giving feedback here. Justin’s suggestion was the “Sandwich method.” The sandwich starts with a positive mention, then the thing that really needs to change, then ending on a positive note.
That might work for getting people to change behavior, but it’s terrible for supervision.
A few years ago I received a feedback sandwich. It went like this: Thank you very much for your work on projectX, by the way, this behavior is terrible and needs to change, gosh it is great having you on the team.
Think about the stress I went through in that moment. Am I doing well? Am I getting reprimanded? Is this the first step toward a written reprimand? I don’t know. I left the room more confused than when I walked in. That verbal message was on the way to my first and only written reprimand as an employee.
The sandwich is certainly a way to give feedback, it can work in some circumstances, and having more ways to do it is better.
Today I’d like to provide you yet another option: The Spot Correction.
The question of ‘do testers need to code’ is a little tired at this point. Alberto Savoia’s opening keynote for GTAC 2011 titled Test is Dead made a clear prediction of what he viewed was the future of testing. Elisabeth Hendrickson wrote this piece in 2010 based on data from job advertisements, not about the question of whether or not testers should code or not, but about what the market is demanding.
My opinion for a long time was that testers do not need to know how to program to be hired, or to be effective in their work. That was based on my experiences in the software industry from 2005 till today. My opinion is starting to change, but that isn’t because of dark foreboding keynotes or data from job advertisements. Most job advertisements are bad descriptions of what happens when someone gets to the keyboard.
So, I think that testers do need to learn some programming skills now. Let me tell you why.
I have been a cable cutter for more than a year now. Over that time we went from nothing but what comes over the antenna, to using ChromeCast to watch Netflix sometimes, to an Apple TV, and just a week ago we added the Amazon Fire Stick to the line up. Originally, we canceled cable as a way to save a few dollars a month on something that wasn’t really adding value to the household. With the variety of options outside of cable now, we might be nickle and dimeing that savings away.
Apple TV and the Fire Stick are the most recent, and most comparable products in our anti-cable TV arsenal. Having some time to use the Fire Stick now, I wanted to make a short review of the product and compare it to Apple TV for any of you out there that are thinking of canceling cable.
The software landscape has change, and somewhere along the way map designers messed things up for introverts.
I mean the literal landscape. Walk in a modern, with-it, software company and take a look around. Things are not like they were 10 years ago. Modern offices are built around forced, radical collaboration. The best examples of this are separate offices and cube farms being replaced by large rooms filled with long tables. Every one on the technical team now live and do their work in the same space.
This sounds like a productivity dream on the surface. Meetings disappear because everyone is already there, problems are solved fast because the people you need are just a table away. The reality is more like a dystopian future — noise, turf wars, and a general mess. Some people thrive on this, they like being around people and in the mix all of the time. Others though, people that are more introverted, tend to struggle because there is no refuge, nowhere to escape the constant murmur.
Let’s take a deeper look at why this new office topography may not last for every, and why it is hard for some people to work with.
Over the years I’ve done a fair amount of writing on #NoEstimates. Here on uncharted waters, then again, over at CIO.com, and again, and a few other places, here or there. I organized a couple of discussions at the Agile conference, one of them on the formal program.
Then, somewhere along there, I just … stopped. Perhaps it was because of the vitriol in the discussions. Two sides entrenched, not listening to each other, is not my idea of a fun time. Perhaps it was because of how little actual change I saw happening, the vast distance between the idyllic business novels and my clients. I saw some benefit to the predictive modeling work of Troy Magennis and Steve Rogalsky, and had some success myself in that area, but found myself slowly abandoning the hashtag.
After thinking deeply for a few years on the topic, and taking a couple years off, an idea or two has started to bubble in my mind.
I’d like to tell you about it. Continued »