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	<title>TotalCIO &#187; social software</title>
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	<link>http://itknowledgeexchange.techtarget.com/total-cio</link>
	<description>A SearchCIO.com blog</description>
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		<title>Time will tell if social media platforms will work at work</title>
		<link>http://itknowledgeexchange.techtarget.com/total-cio/time-will-tell-if-social-media-platforms-will-work-at-work/</link>
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		<pubDate>Thu, 18 Nov 2010 17:36:51 +0000</pubDate>
		<dc:creator>Linda Tucci</dc:creator>
				<category><![CDATA[CIO]]></category>
		<category><![CDATA[enterprise collaboration]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[social media platforms]]></category>
		<category><![CDATA[social software]]></category>
		<category><![CDATA[Web 2.0]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/total-cio/?p=1620</guid>
		<description><![CDATA[An army of technology vendors is scrambling to sell you enterprise social media platforms, as I discovered in my reporting for a pair of stories on SearchCIO.com this week on enterprise collaboration. These platforms aim to add a social element to business applications, either &#8220;layered&#8221; over the many applications we use for work (Socialtext and [...]]]></description>
				<content:encoded><![CDATA[<p>An army of technology vendors is scrambling to sell you enterprise social media platforms, as I discovered in my reporting for a pair of stories on SearchCIO.com this week on <a href="http://searchcio.techtarget.com/news/2240024629/With-new-enterprise-collaboration-platforms-social-means-business">enterprise collaboration</a>. These <a href="http://searchcio.techtarget.com/news/2240024676/How-to-select-an-enterprise-collaboration-platform-hold-on-tight">platforms</a> aim to add a social element to business applications, either &#8220;layered&#8221; over the many applications we use for work (Socialtext and IBM&#8217;s strategy, for example) or embedded in applications (Salesforce.com Inc.&#8217;s Chatter, for example).</p>
<p>Underpinned by a lightweight <a href="http://searchsoa.techtarget.com/tip/0,289483,sid26_gci1314225,00.html">Web-oriented architecture</a>, enterprise social media platforms aim to get people to work across the proverbial silos of the modern corporation. Twitter-like &#8220;activity streams,&#8221; jangling with metadata, will not only advertise what you are doing, but also expose your goings-on to others &#8212; and others&#8217; application activity to you. Suddenly, for example, a person in the professional services group will be able to retrieve information from the sales group.</p>
<p>The punch line: &#8220;What we see is that as companies deploy social software, people who hoard information are at a disadvantage to those who share,&#8221; said Ross Mayfield, president and co-founder of Socialtext Inc., the Palo Alto-based maker of business social software.</p>
<p>As president of one of the leading enterprise social software companies in this young business area, Mayfield has reasons not to be a naysayer, of course. But this way of working comes with legitimate security issues, and perhaps social ones as well.</p>
<p>Breaking down silos is fine as long as all the silos are on the same farm: the company. But what prevents similar sharing between enterprising members of different companies? Especially if this information provides advantages to the sharers, relative to their more cloistered comrades?</p>
<p>As a business reporter for many years before I started covering IT, I&#8217;m skeptical that this will work, even within the confines of the &#8220;You&#8217;re OK, I&#8217;m OK&#8221; culture we give lip service to now.</p>
<p>Social media platforms in the enterprise rewrite the rules of competition &#8212; not to mention the divide-and-conquer mentality typical of many managers. And I am not talking just about the ruthless tactics used to squelch an outside competitor; I&#8217;m also talking about the ruthless intramural competition that permeates the all-for-one-and-one-for-all teams that are supposed to pull together for the good of the corporation.</p>
<p>Business is bellicose. The CEO of one of the largest Catholic health systems in the country, a nun, pointed out to me once that one needn&#8217;t look any further than the war-like language that permeates business discourse &#8212; from bullet points to the blatant crushing the competition rallying cries of annual meetings &#8212; to see that muscle &#8212; not sharing &#8212; is the virtue extolled at the top.</p>
<p>Maybe a new generation will rewrite the language of work. I read just this week about one study that found students who <a href="http://chronicle.com/blogs/wiredcampus/tweeting-students-earn-higher-grades-than-others-in-classroom-experiment/28172?sid=wc&amp;utm_source=wc&amp;utm_medium=en" target="_blank">tweeted in class</a> did better than those who didn&#8217;t. (Are you tweeting me?) But that&#8217;s a story for another post.</p>
<p><a href="mailto:ltucci@techtarget.com">ltucci@techtarget.com</a>.</p>
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