shared services

Let end-user freedom reign, but at the cost of rogue technology?

One of my favorite movies is Poltergeist, with its never-ending quotable lines. "What's happening?" probably is the most famous; but my favorite is when actress Zelda Rubinstein, who plays the spiritualist Tangina, claims, "This house is clean." Not so, if you follow the movie, the premise...

IT chargeback rankles the ranks and IT

The subject of shared services led to a lively debate about the need for IT chargeback -- and, to put it bluntly, the strain and pain it puts on IT and business departments.

To back up a bit:...