May 1, 2012  4:05 PM

Four ways to improve your change management strategy

Posted by: Christina Torode
change management, change management strategy, change request, CIO, IT service management, ITSM

When I talked to IT Service Management expert Derek Lonsdale about change-management strategy challenges, he kept coming back to the change management advisory...

January 5, 2012  2:42 PM

Rosy outlook for services broker model may have hidden thorns for CIOs

Posted by: Karen Goulart
CIO, IT as a service, IT service management, IT services broker, ITSM, services broker

What's in a name? Sure, a rose by any other name would smell as sweet -- but what about a CIO? If you referred to him or her as a services broker, what would change? On you'll find my story on the growing trend of businesses of all sizes adopting the


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