TotalCIO:

ITIL

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September 2, 2010  5:45 PM

ITIL books don’t mix with cloud? ‘A massive cop-out,’ ITIL guru says



Posted by: Linda Tucci
Cloud computing, ITIL

 

The IT Infrastructure Library (ITIL) books -- 30 years in the making and regarded by many as the industry's bible for managing IT services -- do not at first...

March 12, 2010  3:46 PM

ITIL framework and IT outsourcing a formidable duo



Posted by: Rachel Lebeaux
CIO, IT outsourcing, ITIL

I haven't tackled IT Infrastructure Library as a topic in the forefront of any stories of late, but that changed this week as I researched my piece on IT infrastructure outsourcing and how a strong ITIL...


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