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IT chargeback

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January 10, 2012  9:38 PM

IT chargeback rankles the ranks and IT



Posted by: Christina Torode
CIO, Cloud computing, IT chargeback, IT services, private cloud, shared services

The subject of shared services led to a lively debate about the need for IT chargeback -- and, to put it bluntly, the strain and pain it puts on IT and business departments.

To back up a bit:...

August 26, 2010  7:09 PM

IT service catalog planning stage tips



Posted by: Christina Torode
CIO, IT chargeback, IT service catalog

A large publishing company in the U.K. is introducing a new IT service catalog as part of its plan to turn the current IT chargeback model on its head. Until this...


July 22, 2010  7:59 PM

Readers respond to practice and philosophy of IT chargeback



Posted by: 4Laura
CIO, IT chargeback

My thanks go out to readers who were charged up enough to write about the IT chargeback series on SearchCIO.com. Whether you do showback, partial chargeback or chargeback for a profit; charge by usage...


July 16, 2010  3:03 PM

Chargeback process: An old model heralds changes in IT



Posted by: 4Laura
chargeback process, CIO, cloud computing management, IT chargeback, IT management

The old chargeback process, revived by cloud computing, could have major ramifications for IT organizations as they revamp to become centralized service providers, experts say.

Traditional chargeback models divide the IT budget for a business unit, for example, by the number of users in it....


July 15, 2010  4:08 PM

Does IT chargeback pave the way to outsourcing?



Posted by: Linda Tucci
CIO, IT chargeback, IT outsourcing, supply and demand model, supply side IT

If your organization is talking about moving to an IT chargeback or a supply and demand model for IT, could that be its first step on the road to outsourcing? That was an interesting sidelight raised by a story I did this week on a company that


July 9, 2010  2:32 PM

IT chargeback: A political hot potato is tossed up by cloud computing



Posted by: 4Laura
CIO, Cloud computing, IT chargeback

A question has been nagging me since I attended Cloud Expo in New York: What metrics can IT departments use to charge back business units for cloud services? Measured service is fundamental to the

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