IT chargeback

IT chargeback rankles the ranks and IT

The subject of shared services led to a lively debate about the need for IT chargeback -- and, to put it bluntly, the strain and pain it puts on IT and business departments.

To back up a bit:...

IT service catalog planning stage tips

A large publishing company in the U.K. is introducing a new IT service catalog as part of its plan to turn the current IT chargeback model on its head. Until this...

Readers respond to practice and philosophy of IT chargeback

My thanks go out to readers who were charged up enough to write about the IT chargeback series on SearchCIO.com. Whether you do showback, partial chargeback or chargeback for a profit; charge by usage...

Chargeback process: An old model heralds changes in IT

The old chargeback process, revived by cloud computing, could have major ramifications for IT organizations as they revamp to become centralized service providers, experts say.

Traditional chargeback models divide the IT budget for a business unit, for example, by the number of users in it....

Does IT chargeback pave the way to outsourcing?

If your organization is talking about moving to an IT chargeback or a supply and demand model for IT, could that be its first step on the road to outsourcing? That was an interesting sidelight raised by a story I did this week on a company that

IT chargeback: A political hot potato is tossed up by cloud computing

A question has been nagging me since I attended Cloud Expo in New York: What metrics can IT departments use to charge back business units for cloud services? Measured service is fundamental to the