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	<title>TotalCIO &#187; CIOs</title>
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	<link>http://itknowledgeexchange.techtarget.com/total-cio</link>
	<description>A SearchCIO.com blog</description>
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		<item>
		<title>Time to scare up a mobility strategy</title>
		<link>http://itknowledgeexchange.techtarget.com/total-cio/time-to-scare-up-a-mobility-strategy/</link>
		<comments>http://itknowledgeexchange.techtarget.com/total-cio/time-to-scare-up-a-mobility-strategy/#comments</comments>
		<pubDate>Fri, 26 Oct 2012 18:25:39 +0000</pubDate>
		<dc:creator>Karen Goulart</dc:creator>
				<category><![CDATA[Big Data]]></category>
		<category><![CDATA[big data analytics]]></category>
		<category><![CDATA[BPM]]></category>
		<category><![CDATA[business process management]]></category>
		<category><![CDATA[CIO]]></category>
		<category><![CDATA[CIOs]]></category>
		<category><![CDATA[mobile device management]]></category>
		<category><![CDATA[mobile devices]]></category>
		<category><![CDATA[mobility]]></category>
		<category><![CDATA[big data]]></category>
		<category><![CDATA[business process improvement]]></category>
		<category><![CDATA[mobility strategy]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/total-cio/?p=3259</guid>
		<description><![CDATA[If you&#8217;re an East Coast dweller, Halloween probably isn&#8217;t the scariest thing headed your way next week. (Which reminds us, CIOs, is your DR/BC plan &#8220;Billion-dollar storm&#8221; proof?) But we at SearchCIO.com Searchlight decided an All Hallows Eve themed roundup would be better received than one based on potentially destructive weather. That said, join us, [...]]]></description>
				<content:encoded><![CDATA[<p>If you&#8217;re an East Coast dweller, Halloween probably isn&#8217;t the scariest thing headed your way next week. (Which reminds us, CIOs, is your DR/BC plan &#8220;Billion-dollar storm&#8221; proof?) But we at SearchCIO.com Searchlight decided an All Hallows Eve themed roundup would be better received than one based on potentially destructive weather. That said, join us, won&#8217;t you, as we look at the frightening lack of successful mobility strategies, learn why the massive clutches of &#8220;big data&#8221; are inescapable, marvel at attempts to re-animate businesses doomed by digital, check out a conversation about business process that won&#8217;t make you want to scream bloody murder and nevermore! Sorry, make that &#8220;more.&#8221; We got carried away with the Halloween thing.  Follow the link&#8230; if you dare!</p>
<h3><a href="http://searchcio.techtarget.com/news/2240169388/Scare-up-a-mobility-strategy-now-before-sales-start-to-rot">Go to SearchCIO.com Searchlight</a></h3>
<p>&nbsp;</p>
<div id="attachment_3261" class="wp-caption aligncenter" style="width: 230px"><a href="http://cdn.ttgtmedia.com/ITKE/uploads/blogs.dir/101/files/2012/10/Raven.jpg"><img class="size-full wp-image-3261" src="http://cdn.ttgtmedia.com/ITKE/uploads/blogs.dir/101/files/2012/10/Raven.jpg" alt="The Raven" width="220" height="160" /></a><p class="wp-caption-text">Could someone get him out of here? He&#8217;s very distracting.</p></div>
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		<title>Every little byte helps &#8211; teaching tech matters</title>
		<link>http://itknowledgeexchange.techtarget.com/total-cio/every-little-byte-helps-teaching-tech-matters/</link>
		<comments>http://itknowledgeexchange.techtarget.com/total-cio/every-little-byte-helps-teaching-tech-matters/#comments</comments>
		<pubDate>Fri, 05 Oct 2012 15:23:51 +0000</pubDate>
		<dc:creator>Karen Goulart</dc:creator>
				<category><![CDATA[Big Data]]></category>
		<category><![CDATA[CIO]]></category>
		<category><![CDATA[CIo job]]></category>
		<category><![CDATA[CIO leadership]]></category>
		<category><![CDATA[CIO role]]></category>
		<category><![CDATA[CIO weekly wrap-up]]></category>
		<category><![CDATA[CIOs]]></category>
		<category><![CDATA[IT careers]]></category>
		<category><![CDATA[IT leadership]]></category>
		<category><![CDATA[IT outsourcing]]></category>
		<category><![CDATA[IT training]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Windows 8]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/total-cio/?p=3206</guid>
		<description><![CDATA[What if you had skills so powerful they could change the course of the U.S. economy? You&#8217;d try to pass that awesomeness along, right? Well, great news SearchCIO.com Searchlight readers &#8211; you happen to possess such skills! As you&#8217;ll see when you go to this week&#8217;s roundup, volunteer IT professionals are changing kids&#8217; lives by teaching tech in public high schools. [...]]]></description>
				<content:encoded><![CDATA[<p>What if you had skills so powerful they could change the course of the U.S. economy? You&#8217;d try to pass that awesomeness along, right? Well, great news SearchCIO.com Searchlight readers &#8211; you happen to possess such skills! As you&#8217;ll see when you go to this week&#8217;s roundup, volunteer IT professionals are changing kids&#8217; lives by teaching tech in public high schools. The hope is these  tech savvy high schoolers are more likely to become tech savvy college grads, who then fill some much-needed skills gaps in our economy. Check out the item, as well as bits about a project aimed at finding &#8221;The Human Face of Big Data,&#8221; a look at Windows 8 from someone &#8220;in the know&#8221; and more.</p>
<h3><a href="http://searchcio.techtarget.com/news/2240164539/Teaching-tech-may-improve-a-students-life-and-help-the-economy-too">Go to SearchCIO.com Searchlight</a></h3>
<p>&nbsp;</p>
<p>&nbsp;</p>
<div id="attachment_3207" class="wp-caption aligncenter" style="width: 231px"><a href="http://cdn.ttgtmedia.com/ITKE/uploads/blogs.dir/101/files/2012/10/Data.jpg"><img class=" wp-image-3207    " src="http://cdn.ttgtmedia.com/ITKE/uploads/blogs.dir/101/files/2012/10/Data-245x300.jpg" alt="Data" width="221" height="270" /></a><p class="wp-caption-text">&#8220;The Human Face of Big Data.&#8221; Oops, sorry, way off &#8212; this is the android face of regular-size Data.</p></div>
<p>&nbsp;</p>
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		<title>Data center energy questions spark heated debate</title>
		<link>http://itknowledgeexchange.techtarget.com/total-cio/data-center-energy-questions-spark-heated-debate/</link>
		<comments>http://itknowledgeexchange.techtarget.com/total-cio/data-center-energy-questions-spark-heated-debate/#comments</comments>
		<pubDate>Fri, 28 Sep 2012 18:04:25 +0000</pubDate>
		<dc:creator>Karen Goulart</dc:creator>
				<category><![CDATA[Apple]]></category>
		<category><![CDATA[Application development]]></category>
		<category><![CDATA[Big Data]]></category>
		<category><![CDATA[CIOs]]></category>
		<category><![CDATA[cloud computing management]]></category>
		<category><![CDATA[CIO]]></category>
		<category><![CDATA[data centers]]></category>
		<category><![CDATA[green IT]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/total-cio/?p=3192</guid>
		<description><![CDATA[Ladies and gentlemen! Are you ready to rumble?! It&#8217;s time for Data Center Energy Use Smackdown 2012! OK, so things have been a little more dignified than that, but the start of  The New York Times&#8217; series &#8221;The Cloud Factories&#8221; certainly ruffled some IT industry feathers. In this week&#8217;s CIO Searchlight, we gathered up some of the [...]]]></description>
				<content:encoded><![CDATA[<p>Ladies and gentlemen! Are you ready to rumble?! It&#8217;s time for Data Center Energy Use Smackdown 2012! OK, so things have been a little more dignified than that, but the start of  <em>The New York Times&#8217;</em> series &#8221;<a href="http://www.nytimes.com/2012/09/23/technology/data-centers-waste-vast-amounts-of-energy-belying-industry-image.html">The Cloud Factories</a>&#8221; certainly ruffled some IT industry feathers. In this week&#8217;s CIO Searchlight, we gathered up some of the more dignified entries in the counterstrike. Also: if that verbal pugilism gets too ugly, we soften things up with yet another tablet release timed for holiday shopping convenience and RIM offering up one of the most uncomfortable &#8220;romantic&#8221; pleas this side of a <a href="http://www.thedailybeast.com/articles/2012/02/14/public-marriage-proposals-gone-wrong-the-11-biggest-fails-video.html">public marriage proposal diss</a>. If Tim Cook releases a version of &#8220;<a href="http://www.youtube.com/watch?v=K7MqTrXwojk&amp;feature=list_other&amp;playnext=1&amp;list=AL94UKMTqg-9Df0eF4j6TPbKb0hJ5dU7Gi">Lovin&#8217; You</a>&#8221; to follow up his <a href="http://www.boston.com/business/technology/2012/09/28/tim-cook-apple-maps-extremely-sorry/eKVmIb3yemqC6OJL1QXJuO/story.html">apology for Apple Maps</a>, we&#8217;re outta here.</p>
<h2><span style="color: #3366ff"><a href="http://searchcio.techtarget.com/news/2240164137/Going-green-seeing-red-Data-center-energy-drama-heats-up-the-Web"><span style="color: #3366ff">Go to CIO Searchlight</span></a></span></h2>
<p>               </p>
<div id="attachment_3197" class="wp-caption alignleft" style="width: 230px"><a href="http://cdn.ttgtmedia.com/ITKE/uploads/blogs.dir/101/files/2012/09/minnie11.jpg"><img class="size-full wp-image-3197 " src="http://cdn.ttgtmedia.com/ITKE/uploads/blogs.dir/101/files/2012/09/minnie11.jpg" alt="Lovin' You" width="220" height="231" /></a><p class="wp-caption-text">Even if he could hit the high notes, there&#8217;s no way he&#8217;d pull off the overalls.</p></div>
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		<title>Big demand for big data analytics pros</title>
		<link>http://itknowledgeexchange.techtarget.com/total-cio/big-demand-for-big-data-analytics-pros/</link>
		<comments>http://itknowledgeexchange.techtarget.com/total-cio/big-demand-for-big-data-analytics-pros/#comments</comments>
		<pubDate>Fri, 21 Sep 2012 17:25:57 +0000</pubDate>
		<dc:creator>Karen Goulart</dc:creator>
				<category><![CDATA[Big Data]]></category>
		<category><![CDATA[big data analytics]]></category>
		<category><![CDATA[CIO]]></category>
		<category><![CDATA[CIO careers]]></category>
		<category><![CDATA[CIo job]]></category>
		<category><![CDATA[CIO role]]></category>
		<category><![CDATA[CIO skills]]></category>
		<category><![CDATA[CIOs]]></category>
		<category><![CDATA[data analytics]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[IT leadership]]></category>
		<category><![CDATA[IT skills]]></category>
		<category><![CDATA[big data]]></category>
		<category><![CDATA[BYOD]]></category>
		<category><![CDATA[data scientists]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/total-cio/?p=3177</guid>
		<description><![CDATA[In this week&#8217;s SearchCIO.com Searchlight we have  a bevvy, a big ol&#8217; bonanza &#8211; ok &#8211; a bunch of interesting bits you may have missed in your own web travels.  Read about why being brainy is beautiful when it comes to big data analytics; learn about a media project that puts the &#8221;big&#8221; in big data; enjoy a beautiful infografic depicting the role of the [...]]]></description>
				<content:encoded><![CDATA[<p>In this week&#8217;s SearchCIO.com Searchlight we have  a bevvy, a big ol&#8217; bonanza &#8211; ok &#8211; a bunch of interesting bits you may have missed in your own web travels.  Read about why being brainy is beautiful when it comes to big data analytics; learn about a media project that puts the &#8221;big&#8221; in big data; enjoy a beautiful infografic depicting the role of the CIO in 2012 and more. Brilliant!</p>
<p><a href="http://searchcio.techtarget.com/news/2240163710/Big-data-analytics-brings-home-the-bacon-and-makes-it-sizzle">Go to SearchCIO.com Searchlight</a></p>
<p>&nbsp;</p>
<div id="attachment_3181" class="wp-caption aligncenter" style="width: 250px"><a href="http://cdn.ttgtmedia.com/ITKE/uploads/blogs.dir/101/files/2012/09/small-brain.jpg"><img class="size-full wp-image-3181" src="http://cdn.ttgtmedia.com/ITKE/uploads/blogs.dir/101/files/2012/09/small-brain.jpg" alt="" width="240" height="215" /></a><p class="wp-caption-text">                   Both brains and beauty!</p></div>
<p>&nbsp;</p>
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		<title>CIO lights up Olympics with green tech innovation</title>
		<link>http://itknowledgeexchange.techtarget.com/total-cio/cio-lights-up-olympics-with-green-tech-innovation/</link>
		<comments>http://itknowledgeexchange.techtarget.com/total-cio/cio-lights-up-olympics-with-green-tech-innovation/#comments</comments>
		<pubDate>Sat, 04 Aug 2012 16:44:23 +0000</pubDate>
		<dc:creator>Karen Goulart</dc:creator>
				<category><![CDATA[CIO]]></category>
		<category><![CDATA[CIO careers]]></category>
		<category><![CDATA[CIo job]]></category>
		<category><![CDATA[CIO job; CIO leadership; CIO careers]]></category>
		<category><![CDATA[CIO leadership]]></category>
		<category><![CDATA[CIO role]]></category>
		<category><![CDATA[CIOs]]></category>
		<category><![CDATA[customized technology]]></category>
		<category><![CDATA[cybercrime]]></category>
		<category><![CDATA[data breach]]></category>
		<category><![CDATA[Green IT]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[IT risk]]></category>
		<category><![CDATA[IT security]]></category>
		<category><![CDATA[IT skills]]></category>
		<category><![CDATA[IT staffing]]></category>
		<category><![CDATA[layoffs]]></category>
		<category><![CDATA[risk management]]></category>
		<category><![CDATA[risks]]></category>
		<category><![CDATA[Security]]></category>
		<category><![CDATA[security concerns]]></category>
		<category><![CDATA[social collaboration]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[social media platforms]]></category>
		<category><![CDATA[software]]></category>
		<category><![CDATA[Staffing]]></category>
		<category><![CDATA[Tech layoffs]]></category>
		<category><![CDATA[technology staffing]]></category>
		<category><![CDATA[the future of IT]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/total-cio/?p=3061</guid>
		<description><![CDATA[Every four years, it&#8217;s the same thing. We sit and watch the summer Olympics in awe of human physical potential and our minds begin to wander. What if we&#8217;d kept up those swimming lessons? If only we didn&#8217;t dump track for the school newspaper. Then we come back to reality, pop open another soda and [...]]]></description>
				<content:encoded><![CDATA[<p>Every four years, it&#8217;s the same thing. We sit and watch the summer Olympics in awe of human physical potential and our minds begin to wander. What if we&#8217;d kept up those swimming lessons? If only we didn&#8217;t dump track for the school newspaper. Then we come back to reality, pop open another soda and wonder how those divers can be so darn synchronized. But Olympic-loving readers, take heart &#8212; CIOs can shine in the summer games. </p>
<p>Leading off this week&#8217;s roundup, from our sister site <a href="http://www.searchciomidmarket.com">SearchCIO-Midmarket.com</a>, we have a CIO whose gold medal-worthy green tech innovation is truly energizing London&#8217;s Olympic Park. Also, read about how speeding to market with software could kill a trading firm, and read about the CIO&#8217;s role in IT transformation.</p>
<p>As chronicled on the SearchCIO-Midmarket.com blog, CIO Symmetry, the CIO of the London summer games scored big, lighting up Olympic Park with <a href="http://itknowledgeexchange.techtarget.com/cio/london-summer-games-cio-deploys-piezoelectricity/">green tech innovation</a>. And he didn&#8217;t even have to put on a Speedo.</p>
<p>Speed is great for sprinters and the like but can be downright dangerous for makers of stock-trading software. Perhaps <a href="http://dealbook.nytimes.com/2012/08/02/errant-trades-reveal-a-risk-few-expected/">Wall Street&#8217;s third stock-trading fiasco in five months</a> will drive home this point.</p>
<p>Winning by changing the rules doesn&#8217;t sound very sportsmanlike. Unless we&#8217;re talking victory over network hackers &#8212; then by all means we ought to hear out the argument for <a href="http://www.informationweek.com/byte/news/personal-tech/smart-phones/240004602?">changing the rules of writing code</a>.</p>
<p>Think <a href="http://www.mckinsey.com/insights/mgi/research/technology_and_innovation/the_social_economy">social collaboration</a> is a frivolous pursuit? Perhaps this bar graph can convince you otherwise.</p>
<p>Finally, be sure to check out this week&#8217;s CIO Matters column, in which SearchCIO.com&#8217;s Editorial Director Scot Petersen looks at the <a href="http://searchcio.techtarget.com/news/2240160874/IT-jobs-caught-in-the-middle-of-IT-transformation">role of the CIO</span></a> in the midst of IT transformation.</p>
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		<title>Olympic-size woes and the dark side of tech innovation</title>
		<link>http://itknowledgeexchange.techtarget.com/total-cio/olympic-size-woes-and-the-dark-side-of-tech-innovation/</link>
		<comments>http://itknowledgeexchange.techtarget.com/total-cio/olympic-size-woes-and-the-dark-side-of-tech-innovation/#comments</comments>
		<pubDate>Fri, 27 Jul 2012 19:53:34 +0000</pubDate>
		<dc:creator>Karen Goulart</dc:creator>
				<category><![CDATA[Big Data]]></category>
		<category><![CDATA[big data analytics]]></category>
		<category><![CDATA[CIO job; CIO leadership; CIO careers]]></category>
		<category><![CDATA[CIO leadership]]></category>
		<category><![CDATA[CIOs]]></category>
		<category><![CDATA[cybercrime]]></category>
		<category><![CDATA[data analytics]]></category>
		<category><![CDATA[Data privacy]]></category>
		<category><![CDATA[endpoint security]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[IT fun]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/total-cio/?p=3035</guid>
		<description><![CDATA[Can you believe what a disappointment these games are turning out to be? Oh, we&#8217;re not talking about the Olympics. We&#8217;re referring of course to Zynga&#8217;s recent woes. Yes, in life, as in the Olympics, there are winners and there are losers. In this week&#8217;s roundup we catch up with a few former tech world superstars who won&#8217;t be up [...]]]></description>
				<content:encoded><![CDATA[<p>Can you believe what a disappointment these games are turning out to be? Oh, we&#8217;re not talking about the Olympics. We&#8217;re referring of course to Zynga&#8217;s recent woes. Yes, in life, as in the Olympics, there are winners and there are losers. In this week&#8217;s roundup we catch up with a few former tech world superstars who won&#8217;t be up on a podium any time soon. Also up: the dark (Hat) side of tech innovation, some truly heroic leadership lessons and more.</p>
<p><a href="http://www.csmonitor.com/Innovation/Horizons/2012/0726/Why-Zynga-needs-Facebook">Zynga</a> may want to have a word with friends. Opinion is rife that Facebook doesn&#8217;t have the company&#8217;s best interests at heart.</p>
<p>We now know one outlet where BlackBerry users won&#8217;t be reading more <a href="http://in.reuters.com/article/2012/07/25/rim-newyorktimes-idINDEE86O0GE20120725">bad news for RIM</a>.</p>
<p>Where there&#8217;s money, there are criminals. Hot on the heels of tech innovation that makes your smartphone a virtual wallet comes a tech innovation that <a href="http://www.forbes.com/sites/andygreenberg/2012/07/25/darpa-funded-researcher-can-take-over-android-and-nokia-phones-by-merely-waving-another-device-near-them/">virtually steals that wallet</a>.</p>
<p>Who doesn&#8217;t like a good chart? We especially like this one which attempts to diagram the main routes to unified information access (UIA) across silos when dealing with <a href="http://smartdatacollective.com/node/59776?utm_">big data</a>.</p>
<p>Finally, be sure to check out this week&#8217;s <a href="http://searchcio.techtarget.com/news/2240160365/CIO-leadership-tips-from-Batman-Spider-Man-and-the-Avengers">CIO Matters</a>, wherein our crusading columnist Wendy Schuchart saves the day with awesomely powerful leadership lessons CIOs can glean from superheroes. Kapow!</p>
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		<title>CIOs: Should your next IT hire be a consumer advocate?</title>
		<link>http://itknowledgeexchange.techtarget.com/total-cio/cios-should-your-next-it-hire-be-a-consumer-advocate/</link>
		<comments>http://itknowledgeexchange.techtarget.com/total-cio/cios-should-your-next-it-hire-be-a-consumer-advocate/#comments</comments>
		<pubDate>Thu, 19 Jan 2012 20:38:44 +0000</pubDate>
		<dc:creator>Linda Tucci</dc:creator>
				<category><![CDATA[CIOs]]></category>
		<category><![CDATA[consumerization of IT]]></category>
		<category><![CDATA[IT hiring]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/total-cio/?p=2246</guid>
		<description><![CDATA[Should IT organizations hire consumer advocates? The idea came up at our company&#8217;s annual editorial meeting during a panel discussion involving our own CIO, his senior director of IT operations and the chief information security officer (CISO) of the largest protected health information data warehouse in the U.S. The panel&#8217;s topic, &#8220;A day in the life of [...]]]></description>
				<content:encoded><![CDATA[<p>Should IT organizations hire consumer advocates? The idea came up at our company&#8217;s annual editorial meeting during a panel discussion involving our own CIO, his senior director of IT operations and the chief information security officer (CISO) of the largest protected health information data warehouse in the U.S.</p>
<p>The panel&#8217;s topic, &#8220;A day in the life of an IT pro,&#8221; was intended to give reporters fresh insights into how IT pros spend their days, and it didn&#8217;t disappoint, covering many of the issues we at <a href="http://searchcio.techtarget.com/">SearchCIO.com</a> strive to understand better from the CIO&#8217;s point of view. Topics ranged from how technology investment decisions get made (methodically) to <a href="http://searchcio.techtarget.com/news/2240110932/Things-you-dont-know-about-vendor-relationship-management-but-should">managing vendors</a> (oy!), to which of the many buzzwords tech reporters bandy about are actually things IT pros need to pay attention to (&#8220;<a href="http://itknowledgeexchange.techtarget.com/total-cio/it-shops-cant-keep-up-with-consumerization-of-it/">consumerization of IT</a>&#8220;).</p>
<p>(A few tidbits before I get to the takeaway here: Telco vendors should be ashamed of the way they treat their IT customers. It&#8217;s a good idea to Google the phrase &#8221;[insert product name] sucks&#8221; before pulling the trigger on a technology purchase. EBay is attacked an average 100,000 times per day.)</p>
<p>Hiring a consumer advocate who belongs to the IT organization was a suggestion that came up in answer to a question about <a href="http://itknowledgeexchange.techtarget.com/total-cio/the-cio-job-of-tomorrow-and-who-you-need-to-think-about-hiring-now/">how IT roles</a> are changing &#8212; must change! &#8212; to keep up with business demands. Standardizing processes has helped. Methods like <a href="http://searchsoftwarequality.techtarget.com/definition/Scrum">Scrum</a>, and waterfall too, have taken some of the hit-or-miss quality out of software development. But the standard practice of a business analyst or a business relationship manager collecting business requirements and translating them to IT? That was insufficient, the CISO on the panel said. The inventors of smartphones and tablets and social networking sites aren&#8217;t going to business relationship managers with their ideas. They are dealing directly with consumers. IT shops need a consumer advocate among their ranks, if they hope to keep up with what business users expect from technology, he said. What do you think?</p>
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		<title>Keep it simple: Less is more when presenting real-time BI</title>
		<link>http://itknowledgeexchange.techtarget.com/total-cio/keep-it-simple-less-is-more-when-presenting-real-time-bi/</link>
		<comments>http://itknowledgeexchange.techtarget.com/total-cio/keep-it-simple-less-is-more-when-presenting-real-time-bi/#comments</comments>
		<pubDate>Fri, 11 Nov 2011 15:10:50 +0000</pubDate>
		<dc:creator>Linda Tucci</dc:creator>
				<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[CIOs]]></category>
		<category><![CDATA[people-centric design]]></category>
		<category><![CDATA[real-time BI]]></category>
		<category><![CDATA[user experience]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/total-cio/?p=2162</guid>
		<description><![CDATA[&#8220;People always ask for more than they can use, and more than they need. Less is more.&#8221; Thanksgiving is around the corner, so today&#8217;s brief missive is devoted to the eyes-are-bigger-than-the-stomach syndrome &#8212; in this case with regard to real-time business intelligence (BI). Analyst Roy Schulte, the Gartner Inc. expert quoted above, was talking about [...]]]></description>
				<content:encoded><![CDATA[<p><i>&#8220;People always ask for more than they can use, and more than they need. Less is more.&#8221;</i></p>
<p>Thanksgiving is around the corner, so today&#8217;s brief missive is devoted to the eyes-are-bigger-than-the-stomach syndrome &#8212; in this case with regard to real-time <a href="http://searchcio.techtarget.com/news/2240024296/The-upcoming-revolution-in-business-intelligence-systems">business intelligence</a> (BI).</p>
<p>Analyst Roy Schulte, the Gartner Inc. expert quoted above, was talking about the mistakes to be avoided when presenting operational BI. (Let&#8217;s ignore for now the semantic debate about whether <i>real-time BI</i> and <i>operational BI</i> are one and the same.) The point he was making is that when it comes to the intelligence aimed at decision making in the moment, both digital providers and <a href="http://searchcio.techtarget.com/news/2240106301/Digital-users-come-first-with-mobile-app-buoyed-by-big-data">digital users</a> err on the side of too much. Our stomach for information is bigger than our capacity to process it.
<p>The result is that the pertinent data is obscured and people are overwhelmed with information they thought they needed to help them work &#8212; but don&#8217;t. Less is more. </p>
<p>Schulte offered the advice at a session at the recent Gartner Sympoisum/ITxpo show. Here are three pointers (heavily paraphrased from the talk) that will improve operational <a href="http://itknowledgeexchange.techtarget.com/total-cio/business-intelligence-technology-30-is-all-about-control-but-whose/">BI</a>.</p>
<p><b>Don&#8217;t junk it up with pictures.</b> Nonessential clip art, logos and decorations actually slow down decision making. Unless you&#8217;re a genius at accessorizing &#8212; and maybe even if you are &#8212; don&#8217;t go there. The 3-D graphics that are all the rage in BI reports? Also a no-no. They can obscure the attributes you are trying to show.</p>
<p><b>Stop with the metrics already!</b> People always want more metrics than they can use. If users ask for a bunch of metrics, it&#8217;s hard not to oblige and keep your job. But you can keep to your <i>less is more</i> rule by showing users the pertinent metrics, and making the other metrics optional behind a click-on icon, Schulte says. &#8220;Most times, after a couple of weeks people find they are not using that additional information.&#8221; (How to separate the wheat from the chaff on metrics is a topic for another story.)</p>
<p><b>Beware of <i>alert fatigue</i>.</b> Alert clutter is just as counterproductive as information clutter.</p>
<p>The pointers, as I mentioned, came in Schulte&#8217;s talk about mistakes that even the pros make in operational BI. But these presentation rules spill over to all sorts of applications. The bigger message for CIOs &#8212; and one that I&#8217;ve been hearing at conferences and from IT people in the trenches &#8212; is the need to focus on people-centric design. If time is money, success will depend on designing applications and platforms that quickly adapt to and reflect how people think and work. And, just to make things more complicated, IT also needs to make these people-centric applications and platforms adaptable to a ton of devices. Less is more. And more is needed.</p>
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