July 16, 2010  3:03 PM

Chargeback process: An old model heralds changes in IT

Posted by: 4Laura
chargeback process, CIO, cloud computing management, IT chargeback, IT management

The old chargeback process, revived by cloud computing, could have major ramifications for IT organizations as they revamp to become centralized service providers, experts say.

Traditional chargeback models divide the IT budget for a business unit, for example, by the number of users in it....

July 15, 2010  4:08 PM

Does IT chargeback pave the way to outsourcing?

Posted by: Linda Tucci
CIO, IT chargeback, IT outsourcing, supply and demand model, supply side IT

If your organization is talking about moving to an IT chargeback or a supply and demand model for IT, could that be its first step on the road to outsourcing? That was an interesting sidelight raised by a story I did this week on a company that

July 9, 2010  2:32 PM

IT chargeback: A political hot potato is tossed up by cloud computing

Posted by: 4Laura
CIO, Cloud computing, IT chargeback

A question has been nagging me since I attended Cloud Expo in New York: What metrics can IT departments use to charge back business units for cloud services? Measured service is fundamental to the

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July 1, 2010  1:43 PM

Biometric fingerprints find new, mobile audience

Posted by: 4Laura
CIO, Cloud computing, identity management as a service, mobile workforce

The world has gone mobile faster than most people expected it would, resulting in security nightmares for CIOs. It is not uncommon for roaming employees to use multiple devices to gain access to sensitive information, with IT left to figure out how to

June 25, 2010  2:10 PM

Cloud location: Why it’s important to know where your data resides

Posted by: 4Laura
CIO, Cloud computing

The Internet may be global, but cloud computing, like most politics, is local -- or should be, according to experts who say a cloud location must adhere to country-based privacy and data security regulations.

Unfortunately, many organizations that have braved the public cloud don’t know...

June 24, 2010  3:54 PM

How CIOs can use ‘creative dissent’ as an IT innovation tool

Posted by: Guest Author
CIO, IT innovation, leadership, project management

Francesca Sales is an editorial intern working with and She is attending Northeastern University for a dual degree in English and Linguistics. If gurus at a recent gathering at MIT have it right, an increasing number of IT leaders are reaping benefits from...

June 21, 2010  2:52 PM

CIO weekly wrap-up: iPhone OS 4 release and PC sales on the rise

Posted by: Rachel Lebeaux
CIO, CIO weekly wrap-up

The new iPhone OS 4 operating system drops today, with the release of the

June 18, 2010  2:29 PM

Developing an IT business service requires technology — and fearlessness

Posted by: Rachel Lebeaux
CIO, IT business services

I've been doing a lot of reading lately about IT business service development, most recently News Director Christina Torode's piece on

June 18, 2010  1:47 PM

Self-service technology transforms universities into ‘schools of one’

Posted by: 4Laura
CIO, customized technology

IT executives who are grappling with social media and self-service technology will sympathize with their counterparts in higher education. The technology sophistication of current university students,...

June 14, 2010  3:39 PM

CIO weekly wrap-up: Catching up on New York Times technology coverage

Posted by: Rachel Lebeaux
CIO, CIO weekly wrap-up

I was in New York this past weekend, so I caught up on a lot of The New York Times technology coverage. The two that stood out the most were a piece on how being hooked on gadgets can...

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