TotalCIO

Nov 30 2010   10:26PM GMT

Social bots by 2015, and other technology predictions from Gartner

Linda Tucci Linda Tucci Profile: Linda Tucci

Thanksgiving, Black Friday and Cyber Monday are behind us. Time to bring out the 2011 technology predictions. Hot off the presses from the Gartner research files are the consultancy’s top technology predictions for IT organizations and users for 2011 and beyond. With, I might add, enough eye-opening implications for IT professionals to make Scrooge’s Ghost of Christmas Yet To Come look like an angel of mercy: To wit:

  1. Automation will eliminate 25% of IT labor hours by 2015.
  2. 90% of organizations will support corporate applications on personal devices by 2014.
  3. New revenue generated by IT will determine the compensation of CIOs at large companies by 2015.

The technology prediction that caught my eye, however, was the one dripping with irony. As the Gartner research report notes, most companies have established a social media presence, mostly by broadcasting messages through Twitter feeds and Facebook updates. Well, those robotic attempts at adding a social element to the same old, same old marketing pitches will soon be handled by — social robots, automated software tools that engage customers. According to Gartner, by 2015, 10% of your online “friends” will be nonhuman. Viva la 2011 and beyond!

Here’s the short take on Gartner’s technology predictions:

  1. By 2015, new revenue generated each year by IT will determine the annual compensation of most new Global 2000 CIOs.
  2. By 2015, a G-20 nation’s critical infrastructure will be disrupted and damaged by online sabotage.
  3. By 2015, information-smart businesses will increase recognized IT spending per head by 60%.
  4. By 2015, tools and automation will eliminate 25% of the labor hours associated with IT services.
  5. By 2015, 20% of non-IT Global 500 companies will be cloud service providers.
  6. By 2014, 90% of organizations will support corporate applications on personal devices.
  7. By 2013, 80% of businesses will support a workforce using tablets.
  8. By 2015, 10% of your online “friends” will be nonhuman.

For the annotated list of Gartner predictions, go here. And let me know what catches your eye.

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