July 7, 2008  1:52 PM

Boston Globe: Cognos contract with state “raises ethical issues”

Linda Tucci Linda Tucci Profile: Linda Tucci

News flash: The Boston Globe reports today that a representative of Cognos ULC, the business intelligence software maker, improperly offered a Massachusetts state official a job in 2006 when the company was pursuing a multi-million dollar contract with the state.

Globe reporter Andrea Estes and correspondent Stephen Kurkjian report that the job offer “could have violated the state’s conflict of interest law, which bars individuals from offering anything to a public office with the intent to influence an official act.”

The job offer is “another instance of Cognos appearing in the thick of questionable activity in pursuit of state business,” the story contends, pointing to a $13 million performance management software contract awarded to Cognos in 2007. The contract raised eyebrows after critics complained it was signed in haste, and it was subsequently revoked by Massachusetts Gov. Deval Patrick in March 2008.

The Globe reports that in the case of both contracts, dealmakers from Cognos, now owned by IBM, bragged about ties to Salvatore F. DiMasi, the powerful Speaker of the Massachusetts House of Representatives. DiMasi has denied having anything to do with either contract.

Joseph Lally, the Cognos rep who allegedly made the job offer on the 2006 contract, did not respond to requests for an interview from the Globe.

Negotiations on the state contracts occurred before the Canadian BI maker was bought by IBM. Big Blue spokesman Chris Andrews told us that IBM has no comment on the Globe story.

July 7, 2008  1:01 PM

CIO weekly wrap-up

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

Welcome back! As you catch up on all your post-July 4th emails, here are two of the latest pieces we’ve run on

Outsourcing deals being evaluated in weak economy: While IT outsourcing remains steady at most large companies, the weak dollar and service issues are causing some CIOs to reconsider their decisions. And that’s not all — loss of flexibility and control can also be factors.

All Ears: Susan Cramm on ITopia: Cramm was the keynote speaker at the fifth annual CIO Decisions Conference last month at La Costa Resort in Carlsbad, Calif. As promised, we’ve got a podcast of her talk.

July 3, 2008  4:04 PM

All Ears: Hurricane Warning

Linda Tucci Linda Tucci Profile: Linda Tucci

A reminder, gentle reader, as you head into the holiday weekend that the summer months can bring ungentle weather. The 2008 Atlantic hurricane season started June 1 and promises to be above average. And that isn’t good.The latest forecast from hurricane experts Philip J. Klotzbach and William M. Gray of Colorado State University puts the probability of a category 3, 4 or 5 hurricane hitting the U.S. coastline at 69%, compared with the average 52% for the last century.

We called up Harriett Kummer, senior director at SunGard Availability Services Consulting in Alpahretta, Ga., for her thoughts on what CIOs need to be thinking about as they fine-tune their disaster recovery plans.

SunGard worked with more than 200 businesses hit by Hurricane Katrina in 2005. The “consistent theme” in their recovery stories, Kummer said, was they had not done enough to prepare the people directly involved in the recovery efforts. They told Kummer they should have practiced the recovery plan more; assigned backups — key people will be unavailable; and made sure funds were available to lodge employees near recovery centers. Other lessons learned? Families need to go along when recovery efforts stretch from days to weeks. There needs to be at least three means of communicating with employees, because the most obvious mode — cell phones, for example — can fail.

Listen to Harriet talk about putting people first: [display_podcast]

For the story of how Shane Loper, COO of Hancock Bank, oversaw the Gulfport, Miss., bank’s recovery and construction of a new $16 million data center, click here.

Have a happy and safe July 4.

July 3, 2008  1:28 PM

Can you bring up “beach read” and “business book” in the same breath?

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

So, who’s off to the beach this weekend – or even slinking out of the office a few hours early today? If you’re like me and need to get your mind off work and enjoy a good beach read (I’ve got a travelogue in my queue), check out Amazon’s summer reading suggestions.

But, if you’re still thinking about work during your time off, Amazon has also pulled together a whole list of business books. Light beach reading? Probably not, but you know best!

That reminds me of the Leadership Award profiles we did over at If you scroll toward the bottom of our Q&As, a lot of our interviewees mentioned that they were still reading business books, journals and magazines in their spare time, but some mentioned other selections as well – be sure to check out some of their suggestions.

Feel free to share any of your favorites by leaving a comment below! And have a great 4th!

July 2, 2008  4:31 PM

“The brain is built for video”

Linda Tucci Linda Tucci Profile: Linda Tucci

Channeling Marshall McLuhan, James McQuivey of Forrester Research has a report out about how video will take over the world and – no surprise here – suggests a new name for the phenomenon. The world’s most powerful medium, TV, is about to evolve into a form Forrester is calling OmniVideo, OV, for short. Oy vey! According to McQuivey, OV is bigger and better than TV because it:

•1) Displays on many devices. (PC viewing accounts for 16% of video viewing in a typical day.)

•2)  Can be made by anyone. (Indeed.)

•3)  Is never finished. (In the OV era of mashups and annotated content, “final cut” becomes meaningless.)

•4)  Multiplies itself (comes from anywhere, seen everywhere, it will dwarf TV viewing).

The OV explosion rests on three pillars of technology, says McQuivey: IP video delivery, mega storage and cheap display screens. But the reason OV will take over the world is because… “The brain is built for video … We are alive today because millennia ago, our species adapted to rapidly integrate complex visual stimuli.” Make no mistake, the aim of the report is not scientific but mercantile. Proclaims McQuivey:

“All video product strategists – whether at the TV networks, cable networks, TV service providers, over-the-top TV providers, or video device manufacturers – must take note: OmniVideo is about to explode, driving up total video viewing time from 4 hours per day to 5 hours by 2013, increasing your and your competitors’ market potential.”

McQuivey, a former communications professor at Boston University’s College of Communication,  predicts that the 25% growth will be accompanied by a shift in how we view OV: By 2013, video viewed on demand will account for 45%, up from 20% today; video delivered over IP will jump from 10% to 35% of all viewing; video consumed on a mobile device, from 8% to 15%, and personal video consumption (cell phone cameras, social networking sites), from 2% to 10%.

July 1, 2008  2:20 PM

How well do you know your Facebook friends?

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

How many of you (or your organizations) have Facebook profiles? I do, so the following might come off sounding kind of hypocritical, but I’m uncomfortable with a lot of the Facebook culture. 

You know what I’m talking about: the once-private planning between two people that now takes place via Facebook’s “wall” feature so that everybody knows about that dinner tonight at the Olive Garden at 8, or the way people use “status updates” to share their latest triumphs and tragedies with 500 of their closest “friends.”

Facebook is one of the leaders in this Web 2.0 revolution, and it’s obviously not going anywhere: I just Googled Facebook and got 4.36 million results and, according to this story, it’s adding a quarter-million users per day.

I’m fairly tech savvy and enjoy scrolling through photos and updates in my friends’ profiles, so I’m not exactly sure why this bothers me like it does. Facebook really is a great way to keep tabs on old friends without having to personally email or call each and every one of them. And some organizations are creating networks and profiles for current and potential employees to join, creating a unity across companies that maybe didn’t exist before.

But I guess, to me, Facebook also seems like an extension of the paparazzi culture that has made stars out of people like Paris Hilton and the cast of The Hills. It’s not enough for people to just live their lives and let the people who matter to them know if they’re attending a particular party or whether they resemble Sawyer more than any other Lost character. No, even the most mundane details and updates are sent out over a “news feed.”

I am actually really glad that Facebook’s not going anywhere. I just hope that people – especially those who have never known a non-Facebook world – understand the difference between a “friend” and a “Facebook friend.” And I hope organizations can continue to find new ways to leverage Facebook to boost their business advantage, as LinkedIn has done so well.

June 29, 2008  11:40 AM

All Ears: Susan Cramm on ITopia

Linda Tucci Linda Tucci Profile: Linda Tucci

Earlier, I wrote about Susan Cramm, former CIO of Taco Bell turned “leadership” coach, talking about how IT and the business could — should! — function in 2015. Cramm was the keynote speaker at the fifth annual CIO Decisions Conference earlier this month at La Costa Resort in Carlsbad, Calif. As promised, here is a podcast of her talk.

The conference is hosted by our sister site,, which covers IT issues of particular concern to CIOs at companies that do up to $1 billion in revenue. I’m guessing Cramm’s view of IT in 2015, however, will resonate with big company CIOs, too.

Click on the player below to hear an edited version of Cramm’s keynote (complete with clinking silverware, paper shuffling and the murmurs, throat clearings, sighs and chuckles of the 200-some CIOs in attendance). A guide to her remarks follows:

0-2:23: Welcome to ITopia!

2:23-4:11: IT as an enterprise asset in 2015

4:11:- 11:45: Today’s big, ugly road to ITopia

11:45- 14:51: “Why has IT sucked for 30 years?” Hint: The IT job is too big. Says Cramm: “Everyday that I spent as a CFO … was easier than any day I spent as a CIO.”

14:50-16:40: One more analogy: The Brady Effect … or business people need to learn how to be skillful drivers of IT


June 27, 2008  5:00 PM

CIO weekly wrap-up

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

In case you missed any of our stories on SearchCIO this week and want to catch up over the weekend (what, you don’t bring a Wi-Fi-ready laptop to the beach like I do?), here’s what we’ve been working on:

  • If your operations people are looking at virtualizing desktops, tell them to bone up on Microsoft licensing.

Also, in case you missed it, we posted our IT Leadership Award profiles on SearchCIO-Midmarket last week, complete with Q&As and podcasts — so everybody at the beach can give you funny looks when they hear your computer start talking about data centers.

Let us know what you think of any of these stories by commenting below or contacting us. Have a good weekend!

June 26, 2008  11:40 AM

I hope, at least, they’re recycling cans

Rachel Lebeaux Rachel Lebeaux Profile: Rachel Lebeaux

According to a recent survey by document management software company Version One, fewer senior IT professionals than last year are concerned with the impact their companies are having on the environment. Perhaps the most surprising statistic, to me, was that 12% of the 100 senior IT professionals across a range of U.K. public and private sector organizations (or is that organisations?) surveyed stated that they were not concerned about their companies’ environmental impact, compared with just 1% in an identical survey last year. An 11% jump? Really?

On a related note, I found this survey from last summer, which said that 54% of executives polled said that their firms do not measure the environmental impact of their IT systems and policies, and 64% said that an industry standard on energy efficiency on IT equipment would cause them to change their procurement policies.

Version One’s general manager points out that his company’s survey results could stem less from apathy and more from complacency – some of the companies have already taken active steps to reduce their environmental impact and are less concerned than they were last year as a result.

I’d like to believe that, I really would – and it’s probably true, to an extent. But we’ve also all heard that companies big and small are tightening their belts through layoffs, wage and hiring freezes, and other tactics. So am I really surprised that “minding the environment even if it might cost our business more” might not be at the top of every IT professional’s priority list, especially now? I guess not.

This is a U.K. survey, but I wonder how IT professionals worldwide would respond to these questions. Does your organization have policies on limiting its environmental impact? What are they?

June 24, 2008  4:31 PM

Playing the numbers

Linda Tucci Linda Tucci Profile: Linda Tucci

Enterprise search stinks: Who doesn’t like a survey that corroborates a pet peeve? Data out today from the nonprofit AIIM finds that 50% of business users believe their company’s internal search capabilities are “worse” or “much worse” than the search function on their company’s consumer-facing websites.

While consumer websites have developed guidelines for measuring what AIIM calls their “findability” (e.g. how much money did we make this month compared with last?), most companies do not take a strategic approach to enterprise search. Translation: it’s no accident you can’t find anything in the digital landfill called your desk. But change is coming: 82% told AIIM that their experience with consumer websites is sparking employee demand for better internal search engines.

The survey follows results published by AIIM earlier this month showing that 49% of business users agreed it is “a difficult and time consuming process” to find the information they need to do their jobs. Most believe that only half or less of their company’s information is searchable online.

You can attend a webinar on AIIM’s latest findings on search and how to improve your organization’s findability on Thursday, by registering here .

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