Although social media technologies aren’t generally a focus for SearchCIO.com, two stories this week highlighted some reasons why CIOs need to establish strong social media policies to monitor their staff’s Facebook, Twitter and other social media usage — or face the consequences.
You’re probably well aware of the benefits of social media in the workplace. They can function as excellent recruiting tools for HR, serve as user-friendly collaboration platforms for staff and boost a company’s customer outreach (McDonald’s, for instance, hired its first social-media chief this week.).
But CIOs must also consider social media’s pitfalls, especially if they haven’t drafted social media policies to guide their staff. According to Senior News Writer, Linda Tucci, IT consulting firm Burton Group Inc. pointed to these risks associated with compromised social media accounts in the workplace:
- Malware, phishing and spoofing
- Impersonation and blackmail from malicious outsiders
- Denial of service, security failures
- Jurisdictional issues over privacy and compliance from social media platform operators
Meanwhile, over on our sister site, News Writer Jessica Scarpati zeroed in on compliance concerns. According to the survey “Usage Trends, End User Attitudes and IT Impact“ from FaceTime Communications Inc., a unified communications security and compliance vendor, when asked if they could reproduce social network communications if required by an attorney, 65% of IT managers said they could not.
And although 77% of enterprises said they archive emails, only a fraction (19%) logs communications via social networks; 13% reported archiving tweets, the survey found.
The story also cites several good examples of social media gone wild in the workplace, as well as the fallout. Perhaps most shocking? Two nurses were fired from a Wisconsin hospital last year following allegations they had taken pictures of a patient’s X-ray — which showed an object lodged in his rectum — with their cell phone cameras. One nurse was accused of posting the photo to her personal Facebook page (she later deleted it).
Now, tell me whether you’ve seen the phrase “lodged in his rectum” in any other IT story you’ve read this week. (Actually, please don’t tell me, as I’m not sure I’d want to know the details.)
Do you have your own social media horror story to share? Or has your company established social media policies to clamp down on security and compliance concerns?
Of all the conversations I had with attendees this week at the Gartner Business Intelligence Summit in Las Vegas, it was actually one with Gartner analyst Debra Logan about CIO careers that surprised me the most. Logan is finding that more enterprises are hiring CIOs with legal expertise. Some are even hiring lawyers as their CIOs.
One big oil company that she advises hired a lawyer as its CIO because it views information as a risk, and in turn wanted someone who understood the risks involved in data management.
Apparently the role of the CIO, particularly those in heavily regulated industries, truly is becoming one of an information manager, as opposed to a keeper of technology, she said. As such, enterprises want a CIO who understands the legal ramifications of information dissemination and one who can establish policies and controls that will help avoid lawsuits.
There are several factors driving some enterprise to hire legal experts as CIOs, and, granted, this is coming from Logan’s view as an e-discovery expert. But for one, regulatory agencies are much more active now in changing and enforcing the rules of e-discovery.
“This is really causing legal people to ask ‘Just what is in that 27 terabytes of information? What’s going to come back to haunt us?’” she said, adding that a recent conversation with a lawyer informed her of a new set of changes coming down the pike from the Federal Rules of Civic Procedure on e-discovery.
As a result, enterprises want to start producing data far before a subpoena or a case is brought against them — the number of lawsuits has risen during the recession, because, unfortunately, it’s a way to make money, she said.
She’s not saying that the future CIO role is all about legalities. It’s more that CIOs should view themselves as information guardians, and managing information entails the ability to manage risk.
Although, it doesn’t hurt if you do take a legal course or two. Gartner, after all, recently sent one of its analysts to a course called Legal IT at the John Marshall Law School.
Read more on what attendees at the Gartner BI Summit had to say about their BI direction and technologies on their radar. BI coverage in coming weeks will touch on developing a BI strategy, emerging BI technologies and how Gartner rates the capabilities of the big BI vendors: IBM, Oracle, SAP and Microsoft.
Twitter exploded over the weekend with reports that the microblogging platform had acquired Atebits, the maker of the Tweetie app for the iPhone and Mac, leading other Twitter app developers to freak out over the implications. Meanwhile, word on the streets is that Google is looking to build an iPad clone – another clash of the titans that will continue to entertain long after the film leaves theaters.
At SearchCIO.com, we’re welcoming a new features writer, Laura Smith, into the fold, and we’re so lucky to have her! Check out her pieces on cloud computing interoperability and security, as well as Senior News Writer Linda Tucci’s piece on the CIO role in an M&A:
Cloud interoperability standards aim for vendor independence — Standards groups are developing cloud interoperability, portability and security standards in an attempt to ease the switch from one cloud provider to another.
Cloud security best practices foster rapid deployments — CIOs are developing their own cloud security best practices, such as auditing, risk assessment and contractual obligations, while the cloud industry plays catch-up.
Role of CIO in mergers and acquisitions in focus as M&A activity rises — With mergers and acquisitions expected to rise in 2010, the role of the CIO is increasingly important. In M&A activity, what separates successful from unsuccessful CIOs?
As an iPhone 3G owner, I was very excited to hear about the Apple iPhone’s newest operating system, the iPhone OS 4 software upgrade, planned for deployment this summer. Actually, I’ve never felt that my iPhone was lacking because I couldn’t run simultaneous applications, but I must admit I’ve been impressed by friends’ smartphones that provide sports scores, let users write e-mails and cook a five-course brunch — all at once.
My anticipation quickly dissipated when I learned that many iPhone OS 4 features — including, most notably, multitasking — wouldn’t filter down to the 3G (nor to the original iPhone and iPod Touch versions that preceded it). Yes, I might still have access to application folders (so I won’t need five full screens of apps) and the upgraded e-mail functions, but no multitasking for me. I immediately started to consider whether the software update would make it worth my while to trade up to a snazzy new iPhone this summer, 3GS or otherwise. TBD. Let’s see if my tax refund materializes.
It dawned on me that this is what enterprise CIOs must debate when it comes to computer hardware upgrades, and I expect the issue to be particularly pertinent in 2010. A recent Morgan Stanley survey of 150 CIOs found that technology budgets will be up 3.2% in 2010, a 1.5% increase from January, when the same survey was done. Computer hardware upgrades lead the spending spike, with a planned 4.1% increase, followed by a 3.7% increase in software spending.
I suspect a lot of this jump represents delayed demand. Many enterprises held off on computer hardware upgrades last year, when the recession was in its deepest doldrums, as they hunkered down and did more with less. Why buy new desktops when the old ones would do?
But while hunkering down and holding the line might have worked in 2009, it likely won’t fly in 2010, when companies are under increasing pressure to not only survive, but to show increasing revenues as well. So, what happens if a new software or delivery model is the key to building your revenue, but you don’t have the hardware to support it?
I’m guessing a simple tax refund won’t be enough to buy all those new desktops or laptops in your organization. What’s your strategy for computer hardware upgrades in 2010?
I’m a bit late with this post this week, but you can still catch up SearchCIO.com’s latest news on cloud computing, IT transformation, the evolving CIO role and IT business continuity and disaster recovery:
CIOs answer Vivek Kundra’s cloud computing services call to arms — Public-sector CIOs are adopting cloud computing services as a means to deliver better services, cut costs and even share resources with other agencies.
Innovation in IT helps CIOs transform IT and the business — Innovation in IT hinges not on big budgets and large staffs, but on enterprising CIOs who can transform IT processes through creativity and strategic planning.
The inside dope on what CEOs are looking for in the CIO role — Whether you have a plum CIO job or are out looking, knowing what CEOs want in a CIO is critical to your career. Headhunters dish on the good, the bad and lost causes in CIO job hunts.
IT business continuity, disaster recovery strategy guide for CIOs — IT business continuity planning and disaster recovery strategies remain big on enterprise CIO agendas this year. In this guide, learn about BC planning and DR technology solutions.
I spoke with Gartner analyst Dave Aron for my story today about the CIO role in a merger and acquisition. The topic seemed timely: A variety of reports suggest that corporate M&A activity is heating up, with the cash-rich players eager to buy the talent and products they need to compete effectively as the economy rebounds.
Aron is in the midst of updating a two-year-old study on the CIO’s role in a merger and acquistion, in particular, what distinguishes the successful from the unsuccessful CIOs in these high-stress situations. Of course, every deal is different, but Aron has discovered that many successful IT integrations follow predictable patterns. Here is the Gartner breakdown:
- 1. Hypothesis-driven planning phase: CIOs who play a meaningful role in M&As tend to form an early hypothesis about how the integration of the companies should go. Why? People are hungering for certainty in these situations. A CIO who can size up the acquisition and put forth a vision of what kind of integration would work best is a valuable resource.
- 2. Welcoming and signaling phase: This happens just after the deal is done “to wake everybody up to the new reality.” It might be that everybody gets their integrated phone numbers or badges or email accounts, Aron said. In this phase, IT moves quickly to let the acquired and the acquirers know that a new day has dawned.
- 3. Identifying early benefits from M&A: Just as it implies, this is when the IT department goes after the quick wins — be it presenting a single face to the customer, finding the cost savings in sourcing contracts or rationalizing regulatory compliance controls.
- 4. Main integration: One of the persistent myths of M&As is that IT integration has to be done quickly. Not necessarily so. It may be that it makes more financial sense to leave systems be (for a while). Rick Roy, CIO of CUNA Mutual, backed this advice up: “The first question if you are buying is always, are you going to integrate? Maybe not. In our world, we will eventually, but I will not touch infrastructure until well down the path of earn-out on the deal.”
- 5. Longer-term benefits: There are continuing benefits CIOs can help their companies wring from the deal, and it is the IT department’s job to find them.
An interesting coda: Positive uncertainty
The mantra that an M&A integration has to be done quickly may be outdated, but according to Gartner, that other mantra — make the tough decisions early — still holds true. Gartner found a lot of evidence that any kind of uncertainty, even “positive uncertainty ” (a situation where nothing bad is happening and there is a promise of good news) can really destabilize IT people.
I need to run that observation by an IT shrink.
It wasn’t called cloud computing services or Software as a Service (SaaS), but the concept was the same: Dubovik wanted to house resource, staffing and project management business process applications on someone else’s infrastructure. The in-house infrastructure for those processes was a mismatch of off-the-shelf and open source platforms, and he didn’t want to invest in a new infrastructure.
The real selling point for him back when he was the vice president of IT strategy for Digitas, an advertising agency that was acquired for $1.3 billion in 2006 by Paris-based Publicis Groupe, was not the ability to rent infrastructure and applications, however.
“[The service provider] truly became a partner — we could leverage their expertise, which was based on best practices gathered from their network of customers, and use them to improve our business processes,” he said.
The company that Dubovik outsourced his business process applications to was OpenAir, then known as a Web-based professional services automation platform. OpenAir was acquired by NetSuite for $26 million in 2008.
Dubovik is no longer with Digitas. He’s now the vice president of information technology for Boston-based private equity firm Audax Group. And he is no longer quite as enamored by what are now called cloud computing services.
“What we were buying back then [from OpenAir] was not just the technology, but resources we could use to solve a business problem. I don’t know if I can say that holds true for all the SaaS plays now,” he said.
I have heard IT executives describe Salesforce.com as a player that solves business problems, and even creates new business, but I’d like to hear about other, not-so-famous SaaS, cloud or whatever you want to call them, players that you consider more than a place to rent space.
Gartner’s BI Summit is just around the corner, and I’m eager to see how attendees’ business intelligence strategies and priorities have changed.
When I went to the show last year, a big topic of conversation was the disconnect between IT and the business, and an overall lack of governance over the business intelligence strategy.
Attendees were trying to figure out how and if they should consolidate business intelligence software, how to get the business side to stop using Excel — or keep Excel as a front end and tack it onto a central BI platform.
Later in the year, I attended BI software vendor Information Builders Inc.’s user show, in which attendees had a very different set of BI strategy priorities: real-time data analysis and predictive analysis.
I think all of those topics will still be areas that CIOs are tackling, but if the Gartner BI Summit agenda is any indication, BI strategies are shifting yet again.
One session, “Turning BI from a cost center into a revenue generator,” is somewhat of a Holy Grail of BI for the business and IT. How Gartner advises getting there will be interesting to hear.
Then again, one speaker planned for the Gartner show, Rita Salam, research director at Gartner, is pointing to collaborative decision making as the Holy Grail of BI.
Another topic sure to gain attention, as it did at last year’s show, is Gartner’s take on where the big BI vendors need to improve and where they excel. Check out what Gartner analysts had to say about the major BI players last year in “Business Intelligence vendor comparison: Gartner analyzes the big four.”
I’ll be sure to lay out the big BI vendors’ pros and cons as Gartner sees it this time around, and go on a search of my own for what attendees believe is the Holy Grail of BI.
It’s another soggy Monday in the Northeast. Stay inside and catch up on the latest tech chatter and most recent stories from SearchCIO.com!
My colleague, Kristen Caretta, reported on this on the CIO Symmetry blog last Friday, but the race for Google Fiber is really heating up. According to BusinessWeek, 600 communities are competing for the honor of being Google’s broadband test subject.
And, from SearchCIO.com:
IT in 2010: Keeping up with the latest IT management trends — Running IT in 2010 requires CIOs to consider IT Service Management methodologies, vendor contract renegotiations and investments in new technologies. Have you kept up with IT management trends? Also, check out our CIO self-assessment guide for this and other IT management trend quizzes.
Enterprise desktop virtualization design and testing best practices — Getting the design and user-testing stage right is critical to developing an enterprise desktop virtualization strategy.
A CIO’s tough-love approach to IT transformation — For Boston Scientific’s CIO, the first step in IT transformation and making IT into a business partner was to tell his managers they weren’t as good as they thought they were.
How’s this for IT innovations that make cost-cutting a breeze? Wisconsin Public Radio is reporting that the University of Wisconsin-Green Bay has switched the default font on its email system from Arial to Century Gothic.
Doesn’t sound like a big deal as far as IT innovations go, does it? But the school’s director of computing, Diane Blohowiak, says it will save money on ink when students print emails. How much money? The new font uses 30% less ink than the previous one — which really adds up when you consider that the printer ink the school uses costs about $10,000 per gallon, she said (which sounds high, but I’m not in the ink-purchasing business — wow).
Who would have thought a minor change could save so much dough? I repeat: Who would have thought a minor change could save so much dough?
And there you go. I hope you can see on your screen that the second font is skinnier than the first, yet you can still read it, as I’m sure University of Wisconsin students can when they print out their emails — and as I’m sure millions of office workers could, if their IT departments were to make such a switch.
We’ve been running a series of stories on IT innovations on SearchCIO.com, and they carry some excellent advice — whether it’s transportation leader Amtrak’s approach to different types of transformation or oil giant Chevron Corp.’s “innovation zone” designed to get creative juices flowing. And of course, in this recession we have written a lot — a LOT — about cost-cutting strategies. In those stories, CIOs have made it clear that cost-cutting is always a balancing act and they try to make the tradeoffs as painless as possible.
The Great Font Switcheroo of 2010 serves as an excellent reminder that IT innovations can — and should — go beyond zeroing in on the highest cost centers. Sometimes, it’s as easy as slimming down in barely perceptible areas.
Have you made a small but effective switch like this in your IT organization? Please brag about your IT innovations below!